Support Scheduler


Sydney, New South Wales, Australia

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Job Posted: 08/11/2018

Job Category:

Call Centre & Customer Service / Customer Service

Job description:
  • Weekend Shifts. Mondays and Fridays as required
  • Help senior clients remain healthy and independent in their own home
  • Parramatta, Sydney

About us

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.

Our services are in the areas of aged care and disability, community services, and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve.  We commit to respecting children and take action to keep them safe.

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity.

We are bold, imaginative, respectful and compassionate.
About the opportunity

We currently have exciting opportunities for Casual Support Schedulers with the potential to go to permanent part time, to join our friendly and supportive Home & Community Care team based in our office in Parramatta.

You will be available for shifts that start and finish between 11am-7pm on Saturdays and between 7am-7pm on Sundays. Coverage on Mondays and Fridays may also be required. 

Reporting directly to the Manager, Community Care Direct, Business Support and Development, you will be responsible for managing a high volume of inbound and outbound calls servicing enquiries from community care clients, their representatives, staff and other service providers.

Key responsibilities may include:

  • Managing a high volume of inbound and outbound calls regarding various queries and requests
  • Client service roster scheduling of clients and Support Workers
  • Managing and negotiating on any roster schedule changes with internal and external stakeholders in a timely and efficient manner
  • Accurate and timely data entry
  • Communicating continuously with a range of internal and external stakeholders
  • Maintaining compliance with enterprise agreement

Skills and experience

Typically, this role will require 2 or more years’ experience in your field of expertise. You are an exceptional team player with a high level of energy and enthusiasm that thrives on helping others. 

Specifically, you will be able to demonstrate:

  • Excellent written and verbal communications skills
  • Knowledge of and experience working in Health or Community Services
  • Demonstrated experience in rostering/scheduling (desired)
  • Experience working towards deadlines and KPIs
  • Ability to demonstrate innovative ideas to solve problems
  • Systematic and thorough, with the ability to navigate a complex organisation
  • Ability to work autonomously and in a team environment
  • Very strong computer skills
  • Excellent time management and problem solving
  • Excellent communication and negotiation skills
  • Forging and managing relationships through positive influence as required

Benefits & culture

Uniting is proud to be an EEO employer who supports an inclusive approach in the workplace.  Aboriginal and Torres Strait Islander people are encouraged to apply.

  • Ongoing training and development
  • Career development opportunities

Click on the link below to apply. If you have any queries, please feel free to contact Amanda Kavanagh on 02 9376 0494 for a confidential discussion.

Employment with Uniting is subject to satisfactory background checks which includes a National Police Check and Reference Checks.

Position Description - Support Scheduler Opens in new window