Toyota Material Handling Australia


Toyota Material Handling Australia

Brisbane, Queensland, Australia

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Job Posted: 11/09/2018

Job Category:

Administration & Reception / Administration / Assistant

Job description:
  • Global Market Leader
  • Friendly Team Enviroment
  • Larapinta Location


Toyota Material Handling Australia (TMHA) is Australia’s number one forklift company.

TMHA is fully owned by Toyota Industries Corporation (TICO). TICO is a Japanese multinational manufacturer and a global leader in forklift manufacturing and retail distribution.

TMHA is a strong, financially secure business with a great future and prime focus on the development of its people.

This position is based at TMHA’s Larapinta site.

Reporting directly to the Branch Service Manager, the position is an integral part of the Service Department

The role is primarily responsible for:

  • Processing service orders and customer invoices generated by Field Service and Workshop activities
  • Enter Workshop timesheets daily, on the respective individual jobs
  • Responding appropriately to and resolving service enquiries, both internal and external
  • Completing specific monthly fixed-price service invoicing
  • Ensure any relevant branch operations reporting requirements are completed in a timely manner
  • The ongoing integrity of PM service contract maintenance
  • Maintain accurate filing and archiving systems for service documentation
  • Provide stand-in support for Service Administration and Service Operations positions during annual leave and extended absences
  • Be familiar with the Toyota Material Handling Australia’s Integrated Management System (Skytrust), ensuring all policies and procedures are implemented within the Service activity and where necessary reviewed and updated as appropriate.
  • Perform other duties as requested by the Branch Service Manager as customer requirements and branch demands change with business growth.
  • Assist with special projects as required.

Qualifications & Experience:

  • A strong customer service attitude with proven experience, along with a willingness to perform all functions in a timely manner according to set KPI’s
  • The incumbent must have a friendly and professional telephone manner, excellent verbal and written communication skills and possess the ability to deal with customers and staff at all levels
  • An understanding of the industrial service sectors particularly the materials handling industry
  • Excellent administration skills with strong PC skills in MS Office
  • Strong ability to work within a team environment
  • Demonstrated self-motivation and commitment to ongoing improvement
  • M3 (movex) system knowledge would be an advantage

This is a salaried position and salary will be determined according to qualifications and experience.

Toyota is committed to ensuring that their employees have an opportunity to further develop themselves and their careers.

As part of the Toyota Material Handling Australia recruitment process, all candidates will be required to undergo a pre-employment medical which includes a drug and alcohol test.

Type: Fixed Term

Category: Service Administration

Reference ID: KC000564

Date Posted: 09/11/2018