Customer Engagement Analyst


Brisbane, Queensland, Australia

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Job Posted: 01/02/2019

Job Category:

Marketing / Analyst

Job description:

About Sunsuper...

Sunsuper is one of Australia’s largest and most awarded super funds. As an industry super fund, we’re run to benefit our members. That means no commission, no shareholders to pay and no over the top fees to pay. We’ve had some great returns over the long run and offer super benefits to our members.


To support our success we are currently seeking a Customer Engagement Analyst to join the Customer Marketing team in our Brisbane head office.


About the Role...

As a Customer Engagement Analyst you will be responsible for analysing, documenting, testing and coordinating the execution of proactive, and customer triggered communication experiences. You will play a key role in direct communications initiatives and projects such as annual statements, product updates, outbound telemarketing, essential communication and direct marketing.


The role is available as an initial 6 month fixed term opportunity due to business needs.


About You...

To ensure success you will possess:

  • Ability to consult widely and build strong relationships with relevant stakeholders.
  • Experience working in multi-channel roles in large organisations.
  • Solid experience or understanding of database modelling and data follow relationships.
  • Solid business analysis experience including system development lifecycle work; requirements documentation; data analysis / cleaning; test case development and execution.
  • Experience in adapting and interpreting data models and relationships.
  • Strong analytical skills.
  • Advanced computer / system skills.
  • Ability to time manage and prioritise work; ability to manage multiple assignments simultaneously.


How to Apply...

We are not currently asking for a resume from you. Simply complete your work history & education information on the application page. You are welcome to include any certificates or licences in the education section to assist us in assessing your suitability for this role. Shortlisted applicants may be requested to submit a resume at a later date.


Location: Brisbane, AU



If you’re interested and want to join the wave of success...