Senior Employer Service Officer


Brisbane, Queensland, Australia

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Job Posted: 08/10/2018

Job Category:

Insurance & Superannuation / Superannuation

Job description:

About Sunsuper...

Sunsuper is one of Australia’s largest and most awarded super funds. As a Profit for Members fund, we’re run to benefit our members. That means no commission, no shareholders to pay and no over the top fees to pay. We’ve had some great returns over the long run and offer super benefits to our members


To support our success we are looking for a Senior Employer Service Officer, to join our Corporate Services team in our Brisbane head office. 


About the Role...

If you are motivated to engage with our customers and have the desire to deliver high quality customer experiences, then this role is for you. As a Senior Employer Service Officer, you will be responsible for the resolution of data exceptions and uplift of information quality across all employers, whilst delivering outstanding end to end service. This role will involve regularly identifying issues for immediate escalation and providing proactive assessment of employer needs. You will also analyse incoming information and identify opportunities to uplift information quality or reduce data exceptions.


About You...

To succeed, you will be experienced in the delivery of customer service and possess a high level of accuracy and efficiency. You will be required to display analytical, investigative and problem solving skills along with strong time management abilities. A technical understanding of Sunsuper products, system functions and business processes will be highly regarded.


How to Apply...

At Sunsuper you will be part of a challenging environment and a dynamic team ‎‎culture, ‎‎‎‎‎where you will be recognised for your commitment and rewarded for ‎‎high ‎‎‎‎‎performance with excellent employee benefits. 


To apply for this position online please click APPLY NOW. Applications close Tuesday, 16 October 2018.


Location: Brisbane, AU


If you’re interested and want to join the wave of success...