Member Benefits Representative - Claims Management


Brisbane, Queensland, Australia

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Job Posted: 05/10/2018

Job Category:

Insurance & Superannuation / Claims

Job description:

About Sunsuper...

Sunsuper is one of Australia’s largest and most awarded super funds. As an industry super fund, we’re run to benefit our members. That means no commission, no shareholders to pay and no over the top fees to pay. We’ve had some great returns over the long run and offer super benefits to our members.


To support our success we are currently seeking a Member Benefits Representative to join the Customer Relationships division in our Milton head office.


About the Role...

As the Member Benefits Representative – Claims Management you will proactively administer the insurance claim process, from point of receipt through to providing a recommendation for the trustee regarding the approval or decline of the claim and the distribution of the benefit. This will be achieved through strong relationship management and open communication channels with internal and external customers.


This role is available as a  fixed term opportunity ceasing in September 2019.


About You...

To ensure success you will possess:

  • Exposure to and/or practical experience with insurance claims in superannuation and the associated legislation that operates within the superannuation environment.
  • Highly developed communication and interpersonal skills including the ability to communicate effectively at all times.
  • Ability to act with discretion and sensitivity at all times.
  • Demonstrated ability and commitment to understanding our customers and providing solutions which meet their needs.
  • 1-3 years customer service experience in a high workload environment.
  • Strong conversation control skills.

How to Apply...

To apply for this position online please click APPLY NOW. You are welcome to include any certificates or licences in the education section to assist us in assessing your suitability for this role. Applications close Friday, 12 October 2018.


Location: Brisbane, AU


If you’re interested and want to join the wave of success...