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Administration Officer

Service Stream

Launceston, Tasmania, Australia

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Job Posted: 12/09/2018

Job Category:

Administration & Reception / Administration / Assistant

Job description:
  • Permanent, full time position reporting to Operations Manager
  • Launceston office location

  • Allocate and dispatch required work appointments to field staff  

 

Who Are We? 

Service Stream are a national service provider to the telecommunications and utilities industries. Offering solutions across a variety of technologies and industries they''re known for specialising in the design, construction and maintenance of new and existing networks on behalf of our blue chip client base. 

TechSafe Management is a wholly owned business of Service Stream. TechSafe are the leading independent electrical inspection company in the country and the largest employer of independent inspectors across the country.


The Role''s Purpose

As Administration Officer you will perform administrative tasks which include allocating, dispatching and redistributing tickets of work to TechSafe Field Staff who then complete requested electrical inspection appointments. As a hybrid role which blends together customer service, administration and scheduling this role is best suited to a customer service focused individual with administration experience.

Key Responsibilties & Duties

  • Ensure the smooth delivery of administrative duties including allocating, dispatching and redistributing work to the field. 

  • Provide assistance with inbound calls and queries

  • Liaise and provide support to field resources to ensure work requests are completed

  • Analyse field resource productivity and performance

  • Manage and undertake the return of work daily or as required

  • Daily allocation of all ad hoc appointment requests including faults, appointments and miscellaneous jobs

  • Provide excellent customer service and ensure all dealings with customers/clients are professional and polite

  • Admin duties associated with billing/invoicing activities

What You''ll Bring To The Role

 To be successful in this role you will possess the following skills and experience:

  • Minimum 12 months experience in an office environment

  • Competencies in suite of MS Office products

  • Excellent organisation and administration details

  • High level attention to detail with well-developed written and verbal communication skills

  • Positive, proactive professional approach and willingness to ''own the job'' until completion

Why Work For Us?

Service Stream are forever changing, growing and adapting to ensure we remain a leading services provider within the Telecommunications and Utilities industries - providing new challenges and development opportunities for our teams. We value our employees and their success. Benefits of joining us: 

  • Growth opportunities within an ASX listed company

  • Focus on reward and recognition

  • Work-life balance

  • Internal culture that promotes professional development 

If this sounds like the role for you, please submit your CV and cover letter via the link

 

Aboriginal and Torres Strait Islander people are encouraged to apply