Manager, Day of Operations

NSW Government

Sydney, New South Wales, Australia

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Job Posted: 18/04/2019

Job Category:

Engineering / Management & Principal

Job description:
  • Newly created senior leadership opportunities
  • Located at the new, state of the art Rail Operations Centre (ROC) near Green Square station
  • Drive a culture of placing the customer at the forefront of operational decision-making 


The Rail Operations Centre (ROC)


A historic first for Australia, the Rail Operations Centre (ROC) is a new state-of-the-art purpose-built operations centre. The ROC enables us to run our network more efficiently, improves our punctuality and helps us achieve faster incident recovery. Teams from Sydney Trains and NSW TrainLink can now work together, in one approach, to manage all aspects of the network for the benefit of our customers.


We can now join together and build a new foundation for a transport system that evolves and adapts for future generations.


The opportunity


We have a rare and dynamic opportunity for 5 x Manager Day of Operations to play a key role in the Train Crewing and Support (TC&S) leadership team located at the new state of the art, Rail Operations Centre (ROC) control room floor. 


Reporting directly to the Deputy Executive Director, Operations Management, you will be 1 of 5 who works on a 24/7 shift rotation to lead and manage the day of operations planning, scheduling and coordination of train crew resources (Driver and Guards) across the network for operational train services to customers, determining strategic operational priorities and customer focused service delivery requirements.

With your team, you will lead the daily incident management and recovery of operations on behalf of TC&S. This includes the deployment and utilisation of all available train crew resources throughout the Sydney Trains network to maintain safe, efficient and reliable operations whilst minimising customer impacts.


You collaborative approach to decision making will enable you to work in partnership with Rail Operations Centre (ROC) stakeholders on the day of operations to apply levers and/or authorise the cancellation of services to meet operational requirements.


Ultimately, this this role has accountability for all aspects of live train crewing operations across the network.


This is an excellent opportunity to drive transformational change and develop and implement strategies, plans and projects for continuous improvement and risk mitigation for incident recovery, degraded mode and of frontline service delivery.

About you

As our ideal candidate, you will bring with you your experience in day of operations management at a senior level within a complex and dynamic environment such as ours.


It goes without saying that you are a natural leader. A people person who adopts a collaborative approach and can build credibility and strong stakeholder relationships at all levels to achieve optimal results.


You have a pragmatic and collaborative approach to decision making and demonstrate resilience with an innate ability to think on your feet (without losing sight of the big picture). In a large, fast paced and ever-changing environment such as ours, you will overcome unexpected challenges that arise.  

About us

At Sydney Trains, our vision is to keep Sydney moving by delivering safe, customer-focused, reliable and clean rail services.


We contribute to the success of transport in NSW by running efficient rail services which exceed our customers’ expectations, support growth and contribute to the broader community and the economy.


Joining Sydney Trains will present an exciting opportunity to shape the future and make a genuine difference for the people of NSW by providing a world class rail system.


Sydney Trains offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:

  • Free travel on Government trains, buses and ferries
  • Flexible work practices
  • Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate


Join Sydney Trains for the opportunity to shape the future and make a genuine difference for the people of NSW by providing a world class rail system.


Check out our Employee Benefits Guide to find out more about the benefits available to you when you join Transport.


Our commitment to Diversity


In line with our agency values and our commitment to increase the representation and distribution of people from diverse backgrounds in our workforce, Train Crewing & Support encourages Aboriginal and Torres Strait Islanders, women and people from a diverse background to apply. We recognise the benefits that such an approach brings for our staff and customers in delivering the future of NSW.

How to apply

To apply for this position, please submit a brief covering letter (no longer than two pages) and resume and which addresses:

  1. How skills and experience suit the role, and
  2. Your most significant and relevant achievement


Click on the APPLY button below. For more information on Sydney Trains or the role description please click on links provided.


For any enquiries, please contact Monica Radevski on 0466 461 004 and quote 00006YIF.


Please note: successful candidate will need to undertake background checks and criminal record checks.

Applications close: 11:59pm, Thursday 9 May, 2019.

For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Please note that an eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list (where the vacancy is within 60 minutes travelling time). Transport for NSW is an equal opportunity employer. Women and people with a disability are encouraged to apply. 


Key Application Responses

To apply for this position, please submit a brief covering letter (no longer than two pages) and resume and which addresses:
  1. How skills and experience suit the role, and
  2. Your most significant and relevant achievement