General Administrative Support Officer - Ryde Police Area Command, Gladesville / Eastwood / Ryde - NSW Police Force

NSW Government

Sydney, New South Wales, Australia

Apply Now

Job Posted: 11/04/2019

Job Category:

Administration & Reception / Administration / Assistant

Job description:
  • Clerk Grade 1/2
  • Ongoing Full-Time
  • Gladesville / Eastwood / Ryde


Applicants must hold a current driver’s licence with no traffic offences recorded on their driving history within the last six (6) months or NSW Police Force Bronze Certification. 

To be eligible to apply for this ongoing role, you must meet one of the following status: 
  • an Australian Citizen
  • a permanent Australian resident or citizen of New Zealand

Aboriginal and Torres Strait Islander people are encouraged to apply.

A Talent Pool (valid up to 12 months) may be created from this recruitment for future ongoing or temporary roles.

This role operates under the non-continuous shift award with rostering undertaken in accordance with Flexible Rostering Guidelines. The role will generally be rostered to perform work in business hours on weekdays and may be rostered to perform afternoon shifts and weekend shifts on the front counter.

For your application to be considered, you must:
  • attach a cover letter;
  • attach an up-to-date Resume/CV; and
  • address each of the Target Questions in the text boxes provided in the online application or attach as a separate document. Please limit your response to no more than 300 words per question.

Please do not attach copies of Qualifications, Certificates or documentation (other than a Resume/CV) - you can bring these if called for interview.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Applications can only be submitted electronically online via the I Work for NSW website.

For information on applying for roles with the NSW Police Force click here

To view or download the Role Description click here



The General Administrative Support Officer provides the delivery of efficient and effective general administration, clerical support, and receptionist services with a focus on quality services to commands/business units.

Key accountabilities 

  • Deliver customer orientated administrative support services to ensure the effective operation of the command/business unit.
  • Updating and maintaining records and databases, complying with records management processes, across a range of electronic systems, to ensure information is accurate, stored correctly and accessible.
  • Respond efficiently to routine enquiries and calls by stakeholders and customers, redirecting enquiries as necessary to the relevant areas in accordance with local practice and protocol.
  • Facilitate the maintenance of administrative resources such as (photocopiers, facsimiles, electronic devices) remain functional to support the command/business unit.
  • Process correspondence for the command/business unit to support the necessary response within required timeframes.
  • Coordinate administrative functions to support command/business unit such as purchasing and reconciliation, mail, scheduling of meetings, correspondence, auditing and accountable books to ensure efficient scheduling of business requirements. 

Key challenges 

  • Ability to apply legislative criteria and policy to requests for information.
  • Handle a range of matters on a daily basis and follow up outstanding issues in a timely and efficient manner within a high volume work environment in accordance with legislation and policy.
  • Ability to adapt to changing environments and deployment across a range of portfolio to meet command/business units needs.

To view or download the Role Description click here

Key Application Responses

When preparing your application: 

  • Your application must stand on its own merits.
  • If you do not demonstrate how you meet the Target Questions for this role, you will not proceed through to the Selection Process.
  • Response to each question should be no more than 300 words.
  • The completeness and relevance of your application will determine if you are called for an interview.  

Target Question 1:

Describe a workplace situation where you have dealt with diverse customers and achieved favourable outcomes.

Target Question 2:

From your previous experience with computerised applications in an office based environment, provide examples of how you have delivered, accurate, complete and timely results.