General Administrative Support Officer (Aboriginal targeted role) - Mount Druitt Police Area Command, Mount Druitt - NSW Police Force

NSW Government

Sydney, New South Wales, Australia

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Job Posted: 09/04/2019

Job Category:

Administration & Reception / Administration / Assistant

Job description:

This role is open to Aboriginal and Torres Strait Islander applicants only, in accordance with the NSW Police Force Aboriginal Employment Strategy.


An Aboriginal person (as defined by the Aboriginal Land Rights Act 1983) means a person who:

  • is member of the Aboriginal race of Australia, and
  • identifies as an Aboriginal person, and
  • is accepted by the Aboriginal community as an Aboriginal person.

This is also in accordance with Part 5, Clause 26 of the NSW Government Sector Employment Rules 2014.

  • Clerk Grade 1/2
  • Ongoing Full-Time
  • Mount Druitt


To be eligible to apply for this role you MUST meet the Aboriginal and/or Torres Strait Islander criteria listed above.

This role operates under the non-continuous shift award with rostering undertaken in accordance with Flexible Rostering Guidelines. The role will generally be rostered to perform work in business hours on weekdays and may be rostered to perform afternoon shifts and weekend shifts on the front counter.

A Talent Pool (valid up to 12 months) may be created from this recruitment for future ongoing or temporary roles. 

For your application to be considered, you must:
  • attach a cover letter;
  • attach an up-to-date Resume/CV; and
  • address each of the Target Questions in the text boxes provided in the online application or attach as a separate document. Please limit your response to no more than 1 page per question. 

Please do not attach copies of Qualifications, Certificates or documentation (other than a Resume/CV) - you can bring these if called for interview. 

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

For further assistance in completing your application or for information regarding the National Police Check and Security Clearance, please contact the Aboriginal Employment Programs Unit on (02) 8835 6257 or (02) 8835 9021 or via email

Applications can only be submitted electronically online via the I Work for NSW website.

For information on applying for roles with the NSW Police Force click here

To view or download the Role Description click here



The General Administrative Support Officer provides the delivery of efficient and effective general administration, clerical support, and receptionist services with a focus on quality services to commands/business units.

Key accountabilities

  • Deliver customer orientated administrative support services to ensure the effective operation of the command/business unit.
  • Updating and maintaining records and databases, complying with records management processes, across a range of electronic systems, to ensure information is accurate, stored correctly and accessible.
  • Respond efficiently to routine enquiries and calls by stakeholders and customers, redirecting enquiries as necessary to the relevant areas in accordance with local practice and protocol.
  • Facilitate the maintenance of administrative resources such as (photocopiers, facsimiles, electronic devices) remain functional to support the command/business unit.
  • Process correspondence for the command/business unit to support the necessary response within required timeframes.
  • Coordinate administrative functions to support command/business unit such as purchasing and reconciliation, mail, scheduling of meetings, correspondence, auditing and accountable books to ensure efficient scheduling of business requirements.

Key challenges

  • Ability to apply legislative criteria and policy to requests for information.
  • Handle a range of matters on a daily basis and follow up outstanding issues in a timely and efficient manner within a high volume work environment in accordance with legislation and policy.
  • Ability to adapt to changing environments and deployment across a range of portfolio to meet command/business units needs.

To view or download the Role Description click here

Key Application Responses

When preparing your application: 

  • Your application must stand on its own merits.
  • If you do not demonstrate how you meet the Target Questions for this role, you will not proceed through to the Selection Process.
  • Response to each question should be no more than 1 page..

  • The completeness and relevance of your application will determine if you are called for an interview.

Target Question 1:

Outline your experience in dealing with customers within a high volume workplace and an example of strategies that you have used to deal with a difficult customer.

Target Question 2:

Provide an example of where you have worked within a team environment, and have utilised effective communication skills and worked in a collaborative manner with your team.