Manager Service Strategy and Design (ICT)

NSW Government

Sydney, New South Wales, Australia

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Job Posted: 05/04/2019

Job Category:

IT and Telecommunications / Security

Job description:

 Manager Service Strategy and Design (ICT)

Grade 11/12

Liverpool, Sydney

About us


The Department of Family and Community Services (FACS) directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Our vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities. We collaborate with government, non-government and community partners to work with children, adults, families and communities to improve lives and realise potential, with a focus on breaking, rather than managing, disadvantage.


About the role


The Manager Service Strategy and Design is responsible for establishing and maintaining the organisation’s service strategy, including ensuring ICT service designs align to the service strategy, communicating service designs to the appropriate stakeholders and defining and maintaining the service-life cycle management framework, to ensure alignment with ICT Strategy and Enterprise Architecture.

The role is also responsible for the definition and development of service ensuring the service is managed over its entire lifecycle and contributes to the objectives of the organisation

This is an ongoing role in accordance with the Government Sector Employment Act 2013.

 A Recruitment Pool may be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.


Essential Requirements


- Tertiary qualifications and/or demonstrated equivalent industry/professional experience at a senior level, with demonstrated commitment to ongoing professional development

- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.


What we can offer you

-   Location: Liverpool, Sydney 

-       FACS Clerk/Grade 11/12

-       Salary range $124,965.00 pa - $144,521.00 pa plus employer's contribution to superannuation and annual leave loading.

-       4 weeks annual leave per year of service

-       Generous salary packaging options and other fringe benefits

-       Flexible work practices

-       Opportunities for learning and development and Internal career progression




How to apply


To apply candidates must submit a covering letter (2 pages maximum) which clearly details their skills and experience as relevant to this role and an up to date resume.


Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the new Government Sector Employment Act 2013; therefore you may be contacted to participate. You may also be asked to complete a Health Declaration Form in later stages of the assessment process.


Find out more


Click here to view the role description.


For more information on how to apply for a role in the NSW Public Sector please click here


Please submit your application online including the information outlined above.


If you experience technical difficulties when submitting your application, please contact ‘I Work for NSW’ on P: 1800 562 679.


Closing date: Wednesday, 24th April 2019 at 11:59 pm


For enquiries: please contact Matthew Sirotich on 

P: 02 9765 3138                              




FACS is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.
FACS encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you need an adjustment in the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.


If you’re looking for general information about our reasonable adjustment process, you can email

or phone (02) 8879 9074.

FACS is also the first NSW government agency to become a White Ribbon accredited workplace, for taking active steps to prevent and respond to violence against women.


Thank you for your interest in this position. We look forward to receiving your application.