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Senior Technical Writer

Metro Trains

Melbourne, Victoria, Australia

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Job Posted: 03/06/2019

Job Category:

IT and Telecommunications / Systems Engineer

Job description:
  • Start Immediately
  • 2 month Contract
  • Daily Rate

Metro Trains Melbourne (MTM) is a multi-award winning organisation and is dedicated in providing excellent service to the evolving needs of a growing city like Melbourne. With new infrastructure, technology, network expansion and increasing services to support our growing city and seeing our railway transform, it is an exciting time to be a part of the MTM team of over 6000 members.

With the modernisation of the railway, passengers and employees are now expected to be connected online and have access to personalised, timely and accurate information to support their needs. To support the business needs, it is critical that business critical applications are kept up-to-date in terms of technology as well as the underlying documentation suite to ensure ongoing support and knowledge transfer.

This role will be responsible for documenting various technical artefacts to accurately reflect the in service solutions.

Your new role:

Functional Responsibilities:

·         The position of Senior Technical Writer reports to the Manager Business Systems Software within the MTM OCMS Division.

·         You will be expected to liaise with professional and technical staff regarding documenting various system environments and document the required artefacts to accurately reflect those environments.

·         You will also:

o    extract and document technical knowledge from SMEs

o    extract technical detail from systems by either running through the functionality or looking at the code.

o    draw schema diagrams and application layer diagrams which describe the function of the system based on discussions with SME

Organisational Responsibilities:

·         Build collaborative networks with internal and external stakeholders

·         Seek to exceed MTM’s goals and objectives and the effectiveness of our people through relevant networks, building high performing teams and delivering the functional outputs

·         Uphold and demonstrate MTM's values of Safety, Teamwork, Excellence, Passion and Honesty

·         Uphold and demonstrate MTM’s behaviours, including reporting of any suspect activity by employees, contractors, consultants and declare conflict of interest and reportable gifts, benefits and hospitality in accordance with the relevant procedure

·         Adhere to MTM's delegations of authority

About you:

·         Tertiary studies with a suitable IT or engineering discipline

·         Tertiary or industry IT experience (10+ years);

·         Demonstrated experience in conducting a variety tasks across the SDLC;

·         Demonstrated experience in working in an Agile environment;

·         Demonstrated experience in producing high quality outcomes as a technical writer;

·         Demonstrated experience in understanding architecture;

·         Capacity to produce high quality software documentation;

·         Well-developed interpersonal and communication skills, including the ability to:

o    articulate clearly, for both technical and business people, what a particular problem is;

o    coordinate the efforts of a number of people, to achieve resolutions to problems; and

o    work as an effective part of a diverse team;

If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you ASAP! Please submit your application by Sunday 30th June.

Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply but please note only applications with the right to live and work in Australia will be considered for this position.