Leasing Consultant QLD


Brisbane, Queensland, Australia

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Job Posted: 10/09/2018

Job Category:

Sales / Sales Rep / Consultant / Exec

Job description:

The Leasing Consultant contacts RemServ customers to educate them on the benefits of Novated Leasing The aim of the role is to increase customer awareness of the prospect of Salary Packaging a car and qualifying them as a genuine lead which can be converted into a Novated Lease for the customer The Leasing Consultant will be an advocate for Salary Packaging and RemServ s workplace benefits services and be driven by the prospect of converting car leasing leads into quality and satisfying Novated Leases for customers
KEY CONTACTS Internal Customer Education Managers Client Establishment Consultants Administration Novated lease team Team Managers External Employee Customers Employer Clients Financial Advisors Page 1 June 2017 McMillan Shakespeare Group Position Description






Sales Effectively and efficiently cross sell existing customers into new products services Using provided information and knowledge to effectively sell the features and benefits of Novated Leasing or other products and services to employees in accordance with specific employer campaigns Working to agreed Key Performance Indicators (KPI s) that contribute to sales targets (product conversion and portfolio management) Promote a sales culture within the Novated Lease team that aligns with broader RemServ culture and established quality and compliance requirements Provide feedback on call centre and other promotion outcomes with recommendations on improvement of sales results Following up on leasing enquiries generated through the RemServ Web site and other channels Service Deliverable Provide knowledge and basic understanding of Salary Packaging & Novated Leasing Answer and make calls in a courteous professional manner providing efficient accurate and polite service Develop sound working relationships with clients colleagues dealership and manufacturer networks anticipating client needs and improving services to meet those needs Apply knowledge of appropriate legislation and contractual requirements for current business Recognise and close sales opportunities General duties as required Provide accurate data on leads created for reporting purposes Contribute to team meetings ( Providing key dealership manufacturer data information updates) Page 2 McMillan Shakespeare Group Position Description








Capabilities & Commitment and proven ability to provide a high level of Behaviours customer service High level of verbal and communication skills Expresses information clearly have the ability to identify product benefits and effectively communicate them to potential customers A passion for sales and determined to achieve excellent results Mature self assured and able to interact confidently with people at all levels Ability to work to tight deadlines and organization skills Knowledge & Demonstrated drive to succeed in a fast paced sales driven Experience environment Outbound and or inbound call centre experience will be well regarded Customer service experience Qualifications N A
WORK HEALTH & SAFETY (WHS) The Company seeks to provide a safe and healthy workplace All employees have a duty of care to ensure a safe workplace in line with WHS legislation and regulation Employees are required to work within the Company s policies and procedures for WHS
MANDATORY COMPLIANCE TRAINING All employees are required to complete mandatory compliance training This training provides employees with the understanding of their responsibilities relating to financial obligations occupational health and safety equal opportunity privacy and ethical behaviour All training must be completed within the communicated timeframes to ensure that the Company meets its regulatory obligations Page 3 June 2017 McMillan Shakespeare Group Position Description MMSG Team and Leadership Behaviours TEAM VALUES Above & Beyond Better Together Driving better customer experiences Collaborating often and early Exceeding expectations Enabling and empowering others Being courageous Teamwork Facing challenges together not alone Make It Count Own It Doing things well Being accountable Seeing the bigger picture Taking responsibility Getting it right Facing the brutal facts TEAM BEHAVIOURS CUSTOMER We know that our success begins and ends with the way we serve and treat customers We will design and run our business Put yourself in the customer s as though we were the customer shoes We will always act with honesty towards one another and in our HONESTY INTEGRITY AND conduct of the business We will have the integrity and the COURAGE courage to do the right thing raise issues to listen and face the Face the brutal facts brutal facts no matter what the circumstances RESPECT We will always treat each other with respect and as we would wish others to treat us All of us want the opportunity to I ll do you no harm contribute and learn in a safe and secure environment TEAM We will put the interests of MMSG ahead of our individual interests and those of our business units and functions We Put the group before yourself understand that our interests are best served by serving the overall interests of the group and in particular its staff customers and shareholders OWNERSHIP AND URGENCY We will take ownership over even the most difficult tasks and situations We will not turn a blind eye We will ensure the right I ll do it now outcomes are achieved and approach our work with energy and a sense of urgency but not impatience COMMUNICATION We will take responsibility for ensuring open and honest communication We believe oral communication builds No surprises Circle the wagons relationships and creates clarity We will pick up the phone rather than send each other emails We will punctually attend meetings We understand it is the amalgam of our skills as a team that will CONFLICT make us successful We will engage in conflicts of ideas to It s OK to disagree ensure the best decisions are made for our business We will not allow those conflicts to become personal