Distribution Leader


Brisbane, Queensland, Australia

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Job Posted: 04/09/2018

Job Category:

Sales / Manager / Team Leader

Job description:

The Distribution Leader is responsible for ensuring the effective delivery of the customer education activity for the RemServ Distribution and Education team for a range of products including Salary Packaging Novated Leasing and Workplace Benefits Critical to the success is the ability to enhance CEM team efficiency and effectiveness through coaching and guidance and continuous improvement of processes and relationships This role will work closely with the Sales & Relationship Manager to develop and deliver client strategies at the B2C level Working closely with key stakeholders across the business this role will ensure alignment of the Distribution and Education strategy to deliver onsite activity in line with client strategies and business objectives
KEY CONTACTS Sales & Relationship Manager Internal Events Coordinator Sales Managers & Sales Coach RemServ Marketing team CEM teams across the business Implementation Team MMSG RemServ support functions e g Business Systems HR IT RemServ Customers External Site level client relationships Version 4 0 Feb 2017 McMillan Shakespeare Group Position Description


Leadership of the Team Constantly monitors and measures team results to ensure the team are on track to achieve Key Performance Indicators Actively supports the CEM activity by attending sessions on a regular basis to form part of their one on ones and coaching sessions Identifies and co ordinates appropriate training to support the team and individuals to perform and achieve superior performance Proactively communicates with team to ensure in field activity is aligned with the Education Co ordinators scheduling and compliments Relationship Managers positioning Identifies and holds early stakeholder engagement to co ordinate appropriate resourcing to support special events Works closely with Marketing to ensure all materials support the CEM activity Continually evaluates and recommends improvements that align towards the Distribution strategy Highlights and celebrates individual and team successes both internally within the team and to the broader business Develops and implements strategies to further enhance and maintain established positive working relationships Provide regular feedback on the adoption of new processes products or initiatives to the appropriate stakeholders Support the Management team in developing training programs to improve sales performance Resource Management Monitor systems and availability of tools which will assist the team to be more effective and efficient develop procedures implement changes or make recommendations which will facilitate better effectiveness and efficiency of the team Review daily performance against expectations and communicate with the team on revised expectations Customer Service Foster and develop close relationships with internal stakeholders to ensure an integrated service to the customer This includes regular engagement with the internal stakeholders to generate better understanding and responsiveness to the customer Act as an influencer and facilitator for better outcomes between key stakeholders Field Sales Activity Management Work with the CEM team to achieve daily monthly and annual KPI targets Monitor and measure field activity levels to understand staff movements and productivity outputs Continually review the effectiveness and efficiency of the team and implements improvement as necessary Ongoing monitoring of teams adherence to agreed processes including the proper use of marketing collateral and presentations McMillan Shakespeare Group Position Description


Leadership able to lead motivate and coach a team toward Capabilities & achievement of business and personal objectives Behaviours Planning & Coordinating able to prioritise and reprioritise tasks where necessary Results Focus is achievement driven and action oriented to ensure excellent outcomes from the team Relationship Building has the confidence to engage with all stakeholders to build trust and open communication Customer Service a high awareness and sensitivity to the customer perspective Excellent presentation oral and written communication skills Problem Solving Ability identify and implement collaborative process improvements in workflow Adaptability able to deal effectively with change and apply varying degrees of energy to numerous office priorities Highly developed interpersonal and written communications skills with the ability to build rapport with people at all level Superior organisational and time management skills with the ability to work on multiple projects at one time and manage unplanned tasks at short notice Initiative is proactive and will act on problems that need to be resolved is confident and resourceful in decision making Essential Knowledge & 3 5 years experience in management and leadership of teams Experience Track record of achieving sales and KPI targets and high levels of customer satisfaction Experience in designing and or implementing new business processes Desirable Knowledge experience of salary packaging and novated leasing Tertiary qualification in business or a related discipline preferred Qualifications
WORK HEALTH & SAFETY (WHS) The Company seeks to provide a safe and healthy workplace All employees have a duty of care to ensure a safe workplace in line with WHS legislation and regulation Employees are required to work within the Company s policies and procedures for WHS
MANDATORY COMPLIANCE TRAINING All employees are required to complete mandatory compliance training This training provides employees with the understanding of their responsibilities relating to financial obligations occupational health and safety equal opportunity privacy and ethical behaviour All training must be completed within the communicated timeframes to ensure that the Company meets its regulatory obligations McMillan Shakespeare Group Position Description MMSG Team and Leadership Behaviours TEAM VALUES Above & Beyond Better Together Driving better customer experiences Collaborating often and early Exceeding expectations Enabling and empowering others Being courageous Teamwork Facing challenges together not alone Make It Count Own It Doing things well Being accountable Seeing the bigger picture Taking responsibility Getting it right Facing the brutal facts TEAM BEHAVIOURS CUSTOMER We know that our success begins and ends with the way we serve and treat customers We will design and run our business Put yourself in the customer s as though we were the customer shoes We will always act with honesty towards one another and in our HONESTY INTEGRITY AND conduct of the business We will have the integrity and the COURAGE courage to do the right thing raise issues to listen and face the Face the brutal facts brutal facts no matter what the circumstances RESPECT We will always treat each other with respect and as we would wish others to treat us All of us want the opportunity to I ll do you no harm contribute and learn in a safe and secure environment TEAM We will put the interests of MMS group ahead of our individual interests and those of our business units and functions We Put the group before yourself understand that our interests are best served by serving the overall interests of the group and in particular its staff customers and shareholders OWNERSHIP AND URGENCY We will take ownership over even the most difficult tasks and situations We will not turn a blind eye We will ensure the right I ll do it now outcomes are achieved and approach our work with energy and a sense of urgency but not impatience COMMUNICATION We will take responsibility for ensuring open and honest communication We believe oral communication builds No surprises Circle the wagons relationships and creates clarity We will pick up the phone rather than send each other emails We will punctually attend meetings We understand it is the amalgam of our skills as a team that will CONFLICT make us successful We will engage in conflicts of ideas to It s OK to disagree ensure the best decisions are made for our business We will not allow those conflicts to become personal