Hitachi Construction Machinery

Parts Interpreter | Customer Service Contact Centre

Hitachi Construction Machinery

Sydney, New South Wales, Australia

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Job Posted: 07/11/2018

Job Category:

Call Centre & Customer Service / Customer Service

Job description:

Parts Interpreter | Customer Service Contact Centre

Revesby NSW, Australia


Category: Contact Centre - Specialist

Reference ID:DS000281

Date Posted:07/11/2018

  • Join a leading OEM and work alongside a friendly, collaborative team
  • Located in Revesby with onsite Parking
  • Stable Full Time Permanent position

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

Due to growth we are currently searching for a Parts Interpreter to work within the Customer Service Call Centre team based in Revesby. This role will see you supporting our customers and assisting them in identifying the appropriate parts for their equipment.

Reporting to the Customer Support Manager your duties will include:

  • Providing great customer service and sound technical advice
  • Interpreting customer requirements and identifying appropriate parts
  • Answering and replying to orders and enquires via phone, email, web portal and other sources
  • Reviewing customer orders ensuring they are correct, applying a high level of attention to detail

As the ideal candidate you will possess the following key attributes:

  • Strong parts knowledge with a customer service background
  • The ability to multitask and navigate between system and databases
  • The ability to communicate with a diverse range stakeholders from various areas of our business, internally and externally
  • Highly development communication and interpersonal skills
  • An understanding of Earthmoving, Construction or Automotive equipment is highly desirable but not essential.

In return you will receive:

  • A competitive hourly rate + super + overtime (where required) and the potential to earn bi-annual bonuses
  • Up to 4 weeks training on internal systems/processes as well as access to ongoing OEM training and benefits
  • Excellent safe working conditions
  • A permanent long term career in a growing business
  • Discounted health insurance premiums and access to our Employee Assistance Program (EAP)
  • Culture focused on recognition of effort
  • Exclusive staff discounts on a range of Hitachi products
  • A supportive management team that understands the needs of their employees!      

With a solid network of branches nationally we know that success comes from the partnership of our market-leading equipment and our quality people, and as such we strive to provide the best working environment possible.