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Customer Service Liaison, Customer Experience - Coolangatta, Qld

Feros Care

Gold Coast, Queensland, Australia

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Job Posted: 11/09/2018

Job Category:

Call Centre & Customer Service / Customer Service

Job description:
Customer Service Liaison, Customer Experience - Coolangatta, Qld
Australia - QLD, Gold Coast
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  • Join an multi-award winning, not-for-profit organisation
  • Full time, fixed term contract
  • Enjoy the benefits of salary packaging and more!

We are on the hunt for our next Customer Service superstar to join our Customer Experience team. We are looking for someone who thrives in a dynamic contact centre environment, who enjoys helping clients over the phone. We need an efficient problem solver who has exceptional customer service and communication skills to provide a friendly, empathetic and positive experience to our clients.

Key Tasks of the role include:

  • Handling high volume of inbound calls
  • Booking services and actioning variations to pre-existing services
  • Administratively assisting field managers
  • Updating client information
  • Meeting critical deadlines and KPIs associated within a busy contact centre environment

 About you

  • You will be someone that is calm and steady in times of peak traffic
  • Previous experience working within a contact or call centre
  • Strong communication skills (written, verbal and listening) with highly developed telephone techniques
  • You will have a high level of computer literacy (word processing, spreadsheets and databases)

Flexibility is imperative in this position as you will work across 7 days ranging from 6am to 10pm. This is a full time, 12 month fixed term contract. For more information about this role please see the attached position description.

About Feros Care

Feros Care is a multi-award winning not-for-profit organisation offering a range of aged, disability and community care services. What we care most about is helping people live bolder lives. Better connected. More active. More fulfilling.

We don’t just want our clients to live. We want them to dream. To get their feet wet and their hands dirty. To laugh, have friends, be happy.

We call it growing bold and for over 30 years, we are making it real, both for older Australians and those living with disability.

We place a strong importance on our culture and strive to create an environment where staff are able to do their best life’s work.  We love diversity within our teams, it brings richness in ideas, perspectives.  It makes us a better organisation and allows us to achieve more than we could have imagined.

We encourage people with disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this job.

When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia.