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Bay Audio Australia

Customer Screening Officer (Retail Health) - Knox/Forest Hill/Brandon Park

Bay Audio Australia

Melbourne, Victoria, Australia

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Job Posted: 04/09/2018

Job Category:

Retail / Sales / Customer Service / Cashier

Job description:
  • Generous remuneration package starting from $55k TFC (Total Fixed Compensation)
  • Growing, dynamic industry leader where changing lives is what we do!
  • Work across multiple stores located in the Knox, Forest Hill and Brandon Park Area

Customer Screening Officer (Retail Health) - Knox/Forest Hill/Brandon Park Area

Who We Are!
Bay Audio is one of Australia's leading retail hearing health providers. We deliver outstanding customer service through our growing network of more than 65 retail stores across Australia where we are collectively committed to helping our customers discover a better quality of life by providing solutions and advice about hearing loss. We believe in living life at full volume and at Bay Audio you will have the opportunity to change lives by supporting customers and their families living with a hearing loss. Being able to hear the people we love, and engage with the people around us is vital to keep us connected!

What We Are Seeking:
We are searching for a highly motivated, driven Customer Screening Officer on a full time basis that can work across our stores at Knox, Forest Hill and Brandon Park. As a Multi-Site CSO you get to support a number of our retail stores and drive lead generation and a sales culture that supports customers with their hearing health to deliver hearing solutions. You are:

  • A self-starter with a ‘can-do’ attitude
  • A great communicator (both written and verbal) to support our team and customers
  • A motivator who loves to drive store targets and KPIs and exceed them
  • An organised individual with some computer and strong administration skills
  • An outgoing, bright and vibrant personality where you are comfortable engaging with our customers to take a free hearing test
  • 7 day flexibility with rotating weekends and late night trade


What You Will Be Doing:

  • Support day-to-day operations of the store
  • Building rapport and trust with customers
  • Drive customer traffic to take a touch screen indicator test instore
  • Schedule and follow up appointments for potential customers to have a full diagnostic test by our Clinician
  • Grow the business and achieve KPIs and targets
  • Provide support and follow up for our existing customers
  • Support the store Clinical with stock management, administration and organisation

In Return We Offer:

  • An attractive salary package
  • Comprehensive training
  • Discounts on devices for family and friends
  • Great career opportunities and succession planning to our retail leadership roles
  • The chance to work in a business that genuinely enables you change a customer’s life!

Previous retail/sales or health experience will be highly regarded. Mature adults are encouraged to apply. If you want more people to ‘Live Life at Full Volume’ and believe you can make a difference, apply now!

Short listed candidates will be contacted for an initial phone screen followed by a Skype/Facetime interview.


Job Ref:ML000045
Location:VIC - Forest Hill
Submitted:04-09-2018