Ballarat Health


Ballarat Health

Ballarat, Victoria, Australia

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Job Posted: 03/01/2019

Job Category:

Administration & Reception / Administration / Assistant

Job description:

Private Patient Liaison Clerk
Patient Services - Admission Office
Fixed Term - Part Time

45.6 Hours per fortnight

(Maternity leave replacement 12 months Feb 2019 – Feb 2020)


Ballarat Health Services (BHS) operates the Ballarat Base Hospital, the largest regional hospital in the Grampians region. It is the principal referral hospital for the entire region, which extends from Bacchus Marsh to the South Australian border, an area of 48,000 square kilometres. More than 230,000 people, or 4.4 per cent of the population of Victoria, live in the Grampians Region.


Employing around 4,000 staff, BHS' mission is to deliver quality care to the communities we serve by providing safe, accessible and integrated health services resulting in positive experiences and outcomes


The Patient Services department at BHS currently has an upcoming vacancy for a Private Patient Liaison Clerk (fixed term, part time, maternity leave replacement February 2019 – February 2020).  This position is responsible for assisting and supporting the Private Patient Liaison Officer (PPLO) with the day to day management of the Private Patient Initiative for Ballarat Health Services (BHS). The Private Patient Liaison Clerk (PPLC) is a member of the Patient Services team and is an escalation point for staff and patients with queries about private and compensable admissions at BHS.


The PPLC assists in maximising the opportunities for patients to be admitted as private patients. This involves identifying potential private and compensable patients, initiating and maintaining contact with patients and their families to provide information, support and ensuring appropriate services are delivered. Information and support is also provided to medical, nursing, clerical and billing staff to ensure that private patient opportunities are maximised.


The PPLC will also provide fulltime leave coverage for the PPLO when required.  This coverage will encompass both roles when the PPLO is on leave.  The successful candidate will need to be available full time from date of commencement 25/2/19 until 24/5/19 for training and coverage of PPLO leave.   

The hours of work for this role may vary, however will primarily consist of 3 x 7.6 hour shifts.

All applications must address the Key Selection Criteria, must be submitted online and are subject to a satisfactory police check and immunisation clearance.