Australian Hearing

Customer Service Officer MAROUBRA JUNCTION

Australian Hearing

Sydney, New South Wales, Australia

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Job Posted: 11/10/2018

Job Category:

Administration & Reception / Receptionist

Job description:

Customer Service Officer MAROUBRA JUNCTION


  • Permenant part time position (32 hours per week, Monday to Thursday 8.30am - 5pm) 
  • Excellent for someone who has experience in customer service and enjoys working in marketing events
  • Fantastic development opportunity for someone who loves to learn and is able to work autonomously – training will be provided on minor hearing aid repairs
  • Attractive salary plus 15.4% superannuation


Australian Hearing is the country’s largest hearing services provider, with an international reputation for excellence. We are currently undergoing an exciting transformational journey, repositioning our brand and workplace culture, to ensure our customers are at the heart of everything we do. When you change lives, it’s more than just a job.


What we are looking for is a caring and friendly nature, an open mind, a flexible 'can do' attitude and high aptitude for problem-solving. The suitable candidate will join our friendly team in Maroubra Junction.


The key responsibilities of this role include but are not limited to:

  • Positively greet clients, attend to all counter and telephone enquiries
  • Confirmation of appointments
  • Liaising extensively with our clients, whom are children, young adults, children with additional needs, complex need adult clients and the elderly whom can come from multicultural & Aboriginal and Strait Islander backgrounds
  • Reception and general administration duties includes booking client appointments, processing claims, data entry, requiring accuracy and attention to detail
  • Proactively identify client needs and offer professional advice on assistive listening devices
  • Minor hearing aid repairs, accurate checking and management of the repairs
  • Assisting Clinicians with the provision of clinical services to our clients
  • Demonstration the use of hearing aids and provide practice to clients
  • Cash handling, settling of banking end of day


The successful candidate must have:

  • Experience in providing exceptional, friendly and client-centered customer service within an administrative environment
  • Intermediate/advanced level computer literacy with intermediate/advanced skills in Microsoft Office and a working knowledge of iPad applications
  • Excellent interpersonal and communication skills (written and verbal) with the ability to take initiative, be innovative and solve problems in a professional and approachable manner
  • Able to work both independently and as part of a team, with a flexible and self-motivated approach to work and the ability to accept responsibility and take ownership to achieve outcomes
  • Aptitude for continuous process improvement during rapid business growth
  • A current driver’s license

Why work for Australian Hearing?

At Australian Hearing, our essence and purpose is to be caring and to have a positive impact. Everything we do reflects these values out in the community and with our hearing centres across the country. A career with us is rewarding because you are helping to positively impact people’s lives and improve Australia’s hearing health.


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