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Career Opportunities: Online Team Leader - Woolworths Customer Hub Mascot (212030)


Sydney, New South Wales, Australia

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Job Posted: 15/09/2017

Job Category:

Call Centre & Customer Service / Customer Service

Job description:


Customer Hub Team Leader - Online


At Woolworths, our goal is to have customers put first across all our brands. We work hard to continually improve and deliver a positive experience, and it all starts with building and supporting a great team that listens to our customers, team members and suppliers.


Based at our Mascot office, within a new state of the art contact centre, we have an exciting opportunity for talented Customer Hub Team Leader who holds experience in Online to drive and deliver outstanding customer service as an Ambassador for the Woolworths brand.


The successful person will be supporting a high performance team culture, whilst continuing to foster the ethos that breeds success and delivers the highest levels of service. This is a busy and hands on role, where no two days are the same - so your drive, attitude and tenacity will be vital to your success in this position. To succeed in this role, you will need to have proven experience in a Team Leader role within a contact centre, and will possess a successful track record in ensuring that your team achieves targets and KPIs.


Your key strengths will be:


  • Mentoring, coaching and developing team members

  • Delivering campaign targets

  • Creating a fun team environment

  • manage customer complaints and escalations

  • Developing innovative motivational practices

  • Improving business performance and processes

  • Developing close working relationships internally and externally

  • Driving company values, policies & procedures

  • Ensuring performance standards are met

  • Consistently meeting KPI's and quality standards

  • Exceeding customer service and sales targets


You will also have a proven history in the following:

  • Previous experience in a Team Leader capacity within a customer environment or contact centre

  • Driving high performance culture

  • Good attention to detail and exceptional time management skills

  • Policy, process and reporting orientated


If you are seeking an opportunity to lead a team where true customer service values matter, and where ongoing and training development opportunities are plentiful, then this could be the role for you! If you are interested, please apply today.


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