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Service Advisor


Sydney, New South Wales, Australia

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Job Posted: 23/02/2018

Job Category:

Automotive / Automotive Trades

Job description:

About WesTrac

For over twenty years WesTrac has set the benchmark in CAT equipment management, providing customers across Western Australia, New South Wales, the Australian Capital Territory and previously north-east China. As one of the largest authorised Caterpillar dealers in the world, WesTrac provides customers with a wide array of machinery and construction equipment as well as a comprehensive whole-of-life management solution designed to make owning and operating equipment as easy, profitable and as safe as possible.

The WesTrac culture is about energy, enthusiasm, contribution and being able to make a difference in what we do at work and beyond. You will be able to maximise value whilst continuing the investment we have in our most important asset, our people.

About the Opportunity

As a key member of our Product Support team, you will focus on providing a high level of service and support to our customers in the purchase of service repairs, parts and support to efficiently and effectively provide operational support to the Workshop Service department. As a key first point of contact for our customers, you will provide detailed support to ensure that customer needs are achieved within set timeframes and to agreed quality standards. With a proactive focus, your background will be fully utilised as you truly add value to customer experience and the ongoing success of WesTrac.

About You

  • Previous experience in a similar role, ideally within a similar service/workshop environment
  • Strong customer service and problem solving skills coupled with the ability to deliver solutions
  • Intermediate computer skills, ideally experienced in the use of computerised maintenance management systems
  • Proven planning and prioritisation capabilities
  • Well-developed communication skills and the ability to work autonomously
  • Demonstrated commitment and success in working to safe, quality, customer focused outcomes with a strong attention to detail
  • Those with a relevant tertiary or trade qualification will be viewed favourably, as will those with any previous experience with Caterpillar equipment

WesTrac provides company funded income protection, salary packing options, discounted corporate private health plan and a Fitness Passport allowing access to over 200+ gyms and pools at discounted rates. If you believe you have skills and experience to make this role a success, please apply via the link.

If you are as driven and passionate as we are, apply now to put yourself forward or refer a friend.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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