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Vision Australia

Service Engagement Consultant SEDA

Vision Australia

Melbourne, Victoria, Australia

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Job Posted: 14/11/2017

Job Category:

Local Government & Community / Economic & Community Development

Job description:
  • Permanent Full Time
  • Flexible Working Arranagements
  • Excellent Salary packaging benefits

Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or have low vision to help them achieve the possibilities they choose in life.

We support more than 27,500 people of all ages and life stages, and circumstances. We do this through 28 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; 30 clinics; and through outreach programs in the Northern Territory and Tasmania.

An exciting opportunity awaits for an experienced operator in the NDIS space to join our team in Kensington.


As a Service Engagement Consultant at Vision Australia you will: 

  • Close consultation, liaison between the client, Vision Australia and NDIS
  • Use a person centred, strength-based service approach with a view to maximising participant outcomes and revenue opportunities
  • Advocate for and mentor participants of NDIS, My Aged Care and other individualised funding schemes
  • Triage calls from applicants and clients
  • Guide colleagues to broaden service delivery for optimising service value
  • Establish and develop alliances with key health networks, community agencies and services


To be successful in this role you will have:

  • Tertiary qualification in Health Sciences, Community Development, Social Work, Allied Health or relevant qualifications and experience.
  • Client engagement and ability to assist clients to plan and develop goals.
  • Knowledge and experience with funding programs and working to target. This includes negotiation, issue resolution and relationship development
  • Experience in intake and response or case management

Working as part of Vision Australia you will enjoy a values based organisation with benefits including:

  • Friendly values based working environments
  • Generous salary packaging options
  • Exciting career paths
  • Exceptional professional development opportunities
  • Flexible working arrangements

We’re always on the lookout for energetic, motivated people who share our values to be Person Centred, Accountable, Collaborative, Commercially Focused and Agile.

Do you want to become a part of a team that supports a future where our clients have the opportunity like never before to live the life they choose? Please select the 'Apply' button below to be taken to our online application process.

Applications should consist of a full resume and a cover letter. Candidates should address the essential job competencies as outlined the position description and should also consider and be able to demonstrate Vision Australia’s organisational values which are central to the organisation’s culture. Applications should be uploaded as a word file. Please note pdf documents are not accepted for accessibility reasons.

As part of Vision Australia’s commitment to being an inclusive employer and embedding a culture where staff, volunteers and clients can be themselves and feel safe, and to protecting the best interests and safety of children and vulnerable people, successful applicants will be subject to a number of pre-employment checks including criminal history and working with children.

For more information about working at Vision Australia go to 

We encourage applications from candidates who are blind or have low vision.