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IT Officer (Service Centre) (517741)

TAS - Department of Health and Human Services and The Tasmanian Health Services

Hobart, Tasmania, Australia

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Job Posted: 06/12/2017

Job Category:

IT and Telecommunications / Helpdesk / Servicedesk

Job description:
Award/Classification:ICT 1 - Technician Lv 1 Employment Type: Full Time
Region: South

Salary:

$52,331.00 to $75,872.00 per annum.

Classification:

ICT 1 Technician Level 1

Award:

Health and Human Services (Tasmanian State Service) Award

Period of employment / Hours:

Permanent full-time day work (part-time hours may be considered by negotiation)

  • Please note: Other permanent full-time and part-time vacancies, and fixed term full-time and part-time vacancies, that may arise in the near future may also be filled from this selection process.

Location:

Corporate, Policy and Regulatory Services – Information and Communications Technology Services - Hobart

Duties:

The Department of Health and Human Services (DHHS) is seeking an IT Officer (Service Centre) to join the IT Client Services team.

As a member of the IT Client Services section, the IT Officer:

  • Provides first point of contact support and resolution up to second level support to clients for IT Client Services including:
  1. PC hardware and software installation
  2. Incident resolution
  3. Call logging
  4. Follow-up to completion
  5. Client satisfaction.
  • Escalates issues through local IT Support teams as required.

Desirable Requirements:

  • A tertiary or recognised vocational qualification in a relevant discipline.
  • Relevant IT industry experience and certification.
  • Current Driver’s Licence

Essential Requirements:

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

  • 1. Conviction checks in the following areas:
    • a) crimes of violence
    • b) sex related offences
    • c) serious drug offences
    • d) crimes involving dishonesty
  • 2. Identification check
  • 3. Disciplinary action in previous employment check.

Download the Statement of Duties and any Associated Documents

Statement of Duties (PDF) : Download File Generic IT Officer (Service Centre) ICT 1 (November 2017) HAHSA.pdf

Statement of Duties (Word) : Download File Generic IT Officer (Service Centre) ICT 1 (November 2017) HAHSA.doc

APPLICANT GUIDE: DHHS Applicant Guide - Jobs Website .pdf

For more information (Contact Officer) :

Name: Leanne King

Email: leanne.king1@dhhs.tas.gov.au

Phone: (03) 6166 1202

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How to apply:

Online applications are preferred - please click the blue 'Apply Now' button.

If you apply online: - Please do not send a hard copy application as well. - You do not need to upload an Application for Employment form.

- OR -

Complete the following application form and post your application to us at:

Recruitment Services - Human Resources

Department of Health and Human Services

GPO Box 125

HOBART TAS 7001

Application for Employment (Word).docx

Application for Employment (PDF).pdf

Better health and quality of life around Tasmania. Visit us at www.dhhs.tas.gov.au