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IT Officer (Service Centre) (517741)

TAS - Department of Health and Human Services and The Tasmanian Health Services

Hobart, Tasmania, Australia

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Job Posted: 06/12/2017

Job Category:

IT and Telecommunications / Helpdesk / Servicedesk

Job description:
Award/Classification:ICT 1 - Technician Lv 1 Employment Type: Full Time
Region: South


$52,331.00 to $75,872.00 per annum.


ICT 1 Technician Level 1


Health and Human Services (Tasmanian State Service) Award

Period of employment / Hours:

Permanent full-time day work (part-time hours may be considered by negotiation)

  • Please note: Other permanent full-time and part-time vacancies, and fixed term full-time and part-time vacancies, that may arise in the near future may also be filled from this selection process.


Corporate, Policy and Regulatory Services – Information and Communications Technology Services - Hobart


The Department of Health and Human Services (DHHS) is seeking an IT Officer (Service Centre) to join the IT Client Services team.

As a member of the IT Client Services section, the IT Officer:

  • Provides first point of contact support and resolution up to second level support to clients for IT Client Services including:
  1. PC hardware and software installation
  2. Incident resolution
  3. Call logging
  4. Follow-up to completion
  5. Client satisfaction.
  • Escalates issues through local IT Support teams as required.

Desirable Requirements:

  • A tertiary or recognised vocational qualification in a relevant discipline.
  • Relevant IT industry experience and certification.
  • Current Driver’s Licence

Essential Requirements:

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

  • 1. Conviction checks in the following areas:
    • a) crimes of violence
    • b) sex related offences
    • c) serious drug offences
    • d) crimes involving dishonesty
  • 2. Identification check
  • 3. Disciplinary action in previous employment check.

Download the Statement of Duties and any Associated Documents

Statement of Duties (PDF) : Download File Generic IT Officer (Service Centre) ICT 1 (November 2017) HAHSA.pdf

Statement of Duties (Word) : Download File Generic IT Officer (Service Centre) ICT 1 (November 2017) HAHSA.doc

APPLICANT GUIDE: DHHS Applicant Guide - Jobs Website .pdf

For more information (Contact Officer) :

Name: Leanne King


Phone: (03) 6166 1202


How to apply:

Online applications are preferred - please click the blue 'Apply Now' button.

If you apply online: - Please do not send a hard copy application as well. - You do not need to upload an Application for Employment form.

- OR -

Complete the following application form and post your application to us at:

Recruitment Services - Human Resources

Department of Health and Human Services

GPO Box 125


Application for Employment (Word).docx

Application for Employment (PDF).pdf

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