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Customer Service Team Leader - NSW -

Stryker

Sydney, New South Wales, Australia

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Job Posted: 23/03/2017

Job Category:

Call Centre & Customer Service / Customer Service

Job description:

Description

About Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

 

The Customer Service Team Leader is an exciting customer focused role that enhances Stryker’s credibility in the market through the provision of product, systems and usage knowledge to key stakeholders.

Role

You will be responsible for:

  • Leading, managing and guiding the team’s day to day work, ensuring they exceed the service demands of our internal and external customers
  • Mentoring, coaching and supporting your team, ensuring their growth and professional development
  • Providing strategic direction for the Customer Service function, consolidating relationships with both internal and external stakeholders
  • Designing, implementing and driving Lean initiatives and process improvement

Skills and Experience

As the successful candidate, you will have:

  • Demonstrated customer service experience
  • Experience of managing a team of professionals and operating effectively as part of a team
  • The ability to work in a fast paced environment and be self-driven, with a genuine passion to see people grow and achieve
  • The capability to effectively drive business objectives and also have a strong knowledge of hospital procedures and systems
  • A proven track record of over-achievement in anything you take on, and you enjoy improving systems and processes and exceeding expectations

Benefits of Stryker

At Stryker, we are passionate about career progression and training and development, and the successful candidate will also be given opportunities to advance within the organisation. We are proud to be an award winning employer of choice both globally and in Australia

Join some of the brightest, most capable and committed people in the medical technology industry to achieve success and make the kind of contribution that matters to you.

No previous experience is necessary, all training will be provided. If you think that this is the role for you, visit www.stryker.jobs and apply now to begin your Stryker Career!

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Requirements

As above