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Family Relationship Coordinator - Wishgranting

Starlight Children's Foundation

Melbourne, Victoria, Australia

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Job Posted: 28/09/2017

Job Category:

Volunteer, Community & Charity / Associations / Non-Profit

Job description:

About the role

A unique and truly special opportunity to make dreams come true. Starlight's Wishgranting Team work together to brighten the lives of seriously ill children and young people by co-ordinating and granting wishes to those who need a smile the most!

A Family Relationship Coordinator has responsibility for understanding the diverse and individual needs of families accessing Starlight programs, and developing constructive and effective relationships with them to deliver positive Starlight experiences. Primarily this role is responsible for delivering high quality Starlight Wish experiences and Starlight Box Office activities that have a positive impact on the well-being of children, young people and their families.

This role is 5 days per week for a 12 month contract.

About you

Working with Individual Families

  • Understanding the individual needs of families and identifying opportunities through Starlight’s Programs that meet these needs.
  • Ongoing management of individual family relationships on behalf of Starlight, whilst maintain professional boundaries which includes:
  • Delivering program activities according to defined standards and Starlight internal program guidelines, policies and procedures.

Working with Volunteers

  • Work collaboratively with the Volunteer team to manage Wish Experience Volunteers to ensure a positive Starlight experience.
  • Actively engage Wish Experience Volunteers with tasks that will add value to a families wish experience.
  • In conjunction with the Volunteer team, facilitate the training of newly recruited volunteers.

 Relationship Management

  • Develop and nurture strong relationships with healthcare professionals referring to our Wishgranting Program, and maintain effective networks with relevant health, government and community-based agencies, representing Starlight in a professional manner at all times.
  • Collaborate with other functional areas to achieve shared goals e.g. contributing to Impact Sharing Hub, sourcing families to participate in fundraising campaigns and media etc.
  • Working closely with the WEC team to ensure delivery of an overall positive experience.

 Administrative Component

  • Establish and maintain a comprehensive database through Cosmos for all contacts, including families and health professionals, ensuring their contact details are up to date and all contact is recorded.
  • Provide Wish stories for tools of engagement and social media content.
  • Record all Donated Goods & Services opportunities.

How to apply

Please read this attached role description and If reading about this opportunity has motivated you and describes you apply today as we will be appointing the ideal applicant as soon as possible! .

Starlight’s mission is to brighten the lives of seriously ill children & young people and their families. Our first and most important responsibility is the safety and well-being of the children and young people we support. Our recruitment and selection process includes comprehensive police and working with children checks to assess applicants’ suitability to work with children and young people.

Candidates will be required to complete a Working With Children and Police Check before any successful offer can be made.

Starlight is proud to have been awarded #16 in Best Place to Work Survey 2017.