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Senior Business Analyst-Customer Analytics


Melbourne, Victoria, Australia

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Job Posted: 04/10/2017

Job Category:

IT and Telecommunications / Business Analyst

Job description:

Senior Business Analyst-Customer Analytics

Apply now Job no: 493760
Work type: Full time
Location: Melbourne
Categories: Product Development, Reporting & Analytics, Software Development, System Design & Architecture

The Job

As a Senior Business Analyst working closely with our Quantitative Automation and Personalisation teams, you will play a key role in evaluating new initiatives within the team. You will be collaborating with a range of stakeholders across the business to ensure you are the 'go to' person to engage with as an initial point of contact, as well as actively involved with scoping and prioritising initiatives.

We’re keen to attract and engage an incredible technical Senior BA who is passionate about bringing ideas to life, collaborating with stakeholders to bring clarity to complex analytical challenges to be the Subject Matter Expert technical Business Analyst for the team.

As a Senior BA at Sportsbet you will be working with our Data Scientists and Quantitative Modelers to provide an upfront assessment of new initiatives. Acting as a liaison with business - translating their needs for a variety of analytics solutions. You will be the sole BA for this team to set up Agile process and frameworks and provide clarity to prioritisation of upcoming delivery.

You will be working across several innovative projects for Sportsbet that is key to our success and business strategy.

The Team

This role is a key position in our Customer Analytics team, working closely with the Quantitative Automation and Personalisation sub-teams. The objective of this team is to provide a competitive advantage to our customers and business through predictive modelling expertise. Work could range from a statistical model to assist with call centre workforce planning, to an optimisation model for online media bidding, to a pricing model for a new sports market – the work is widely varied and deals with a breadth of different business units.

This team is ridiculously dedicated and passionate about delivering. This role will be integral to ensuring a balance is kept between delivery efforts and personal growth goals. They’re always busy with a range of diverse projects and challenges to solve.

The Company

Sportsbet is Australia’s biggest & best online betting company, just ask our customers! We are crazy dedicated to providing them with the best value, entertainment, technology and a superior online experience. We also want to make this the best place you’ll ever work and we’ve got some slick offices in Melbourne, Sydney and Darwin with 700 odd bloody awesome humans in them.

 The Perks

  • Amazing growth opportunities, we’re part of a global company so the world’s your oyster. Plus, we’ll hang our hats on Sportsbet’s commitment to assist our peeps to develop their careers (just ask the all the people who took new internal roles with us this year)
  • Interesting work that will challenge you and great people to work with
  • Super generous employee bonus program, plus free brekky, flexible hours, a Shares program……. did we mention the brekky?
  • 5 weeks’ annual leave (say whaaat)
  • Best in class Parental Leave program with 6 months for Primary Carers PLUS 2 months for secondary carers. #welovebabies


Is this role for me?

  • High performing, technical focused Senior Business Analyst to be the interface between stakeholders across both business and technology.
  • Experience and ability to elicit and analyse requirements from stakeholders using a variety of techniques and communication styles to adapt to different audiences.
  • Strong problem-solving skills and analytical thinking
  • Strong stakeholder management and communication skills, including influencing and negotiation
  • Passionate to maintain a high level of requirements quality
  • Confident to use data and Agile processes during analysis to clarify and validate requirements
  • Clearly defines acceptance criteria and provides metrics to monitor user experience
  • Strategically assess the change impact and develops transitional documentation

A passion for our customer is a must! This is a challenging role suited for an individual with the ability to work independently in a result oriented environment. Sounds like you? Apply now!

We encourage you to apply immediately as we will begin shortlisting within 1-2 weeks of advertising. Heads up - we use ability assessments, video assessments, interviews and a few toys in our Talent Assessment process! LI*


Responsible Gambling

At Sportsbet we are committed to making Sports Betting a fun and entertaining experience while protecting those with potential gambling problems. We offer people tools to help them assess their gambling habits, manage their betting activity, and provide access to problem gambling help services. For more information about how we are aiming to lead the way in responsible gaming visit our website



Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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