Customer Improvement Projects Adviser

Queensland Rail

Brisbane, Queensland, Australia

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Job Posted: 10/07/2018

Job Category:

Consulting / Government

Job description:

With approximately 6,500 staff, approximately $7 billion in assets and more than 6,500 kilometres of track, Queensland Rail (QR) is an integrated customer and rail infrastructure business servicing the passenger, tourism, resources and freight customer markets throughout Queensland. The organisation aims to be the safest, best performing and most customer focused railway in Australia.

An exciting opportunity has arisen for a Customer Improvement Projects Adviser to join our team until December 28th 2018. Working as part of a small high performing busy team, you will be responsible for identifying, designing, implementing and evaluating initiatives arising from customer feedback.

You will enjoy the opportunity to design business solutions that have a meaningful impact on our customers and delivers business efficiency. You will also be responsible for providing our Executive Leadership team valuable customer insights. In addition you will:

  • Through strategic analysis, development and delivery, support initiatives that improve systems, processes and practices.
  • Assist in the creating of business cases and project plans.
  • Develop and maintain project plans and monitor project resources to ensure all project elements are delivered within budget and timeframes.
  • Develop and maintain relationships with stakeholders to assist in the professional, timely and customer-focused delivery of projects and initiatives.
  • Collate and analyse data received from a variety of channels including social media and ministerial feedback.

To be successful:

  • Extensive knowledge of project management principles and practices.
  • Demonstrated interpersonal, oral and written communication skills.
  • Demonstrated organisational, planning and problem solving skills.
  • Substantial level of project management and stakeholder management skills.
  • Experience undertaking research and data analysis (using Microsoft Excel or similar software) would be highly advantageous.
  • Experience managing Survey Monkey is desirable.

Salary range: $90,573 - $98,484 + superannuation

In addition to a generous superannuation scheme, Queensland Rail also offers free train travel to and from work on duty days and a healthy work/ life balance.

Download File PD 68631.pdf

The recruitment and selection process for this position may require the successful applicant to satisfactorily undertake a video screen and alcohol and other drug test.

Apply to position number 68631 by clicking on the ‘Apply’ button. Please submit a resume and covering letter outlining relevant experience by 5.00pm, Wednesday 18th July 2018.

Please address your cover letter to Rachel Groves, Senior Recruitment Adviser. To learn more about this Queensland Rail career opportunity phone 07 3072 1925 or email Please do not email your application; we can only accept applications received via our website.

Queensland Rail is an equal opportunity employer and encourages women, Aboriginal and Torres Strait Islander people, people with disabilities and people from non-English speaking backgrounds to apply for this position.