Customer & Operations Support

Programmed Maintenance Services Limited

Perth, Western Australia, Australia

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Job Posted: 20/03/2017

Job Category:

Call Centre & Customer Service / Customer Service

Job description:
Customer & Operations Support

Apply now Job no: 940926
Work type: Full time
Location: Perth
Categories: Administration/Call Centre

The Perth Region Alliance (PRA) is a partnership between Programmed and the Water Corporation to operate and maintain Perth's water, wastewater and drainage networks, which range from Yanchep and Two Rocks to Mandurah.

Perth Region Alliance's vision is to provide water solutions for the future. We will achieve this by safely delivering water, waste water and drainage services to our customers in a sustainable, commercial and people-focused environment.

PRA is seeking a Customer Support Officer to join our Perth Metropolitan team.

The responsibilities of the Customer Support Officer include:

  • Respond to and resolve customer complaints/requests and provide information required on the provision of water related services in a timely and effective manner.
  • Perform the role of customer advocate and provide advice, support and initiate action to resolve issues relating to water related services.
  • Investigate service delivery damage claims against the Corporation / Alliance, recommend a course of action and support the most sustainable and cost effective resolution.
  • Undertake projects and initiatives to support the provision of water and wastewater related customer services.
  • The successful candidate would have:
  • Considerable experience with and good knowledge of the operation and maintenance of water and/or wastewater related systems and processes.
  • Considerable experience and demonstrated capability in dealing with customers, stakeholders and industry groups.
  • Relevant experience with and demonstrated sound knowledge of resolving water and/or wastewater related issues.
  • Exceptional written and verbal communication skills Perth Region Alliance supports a diverse and inclusive work environment as well as equal employment opportunities.

If you believe you meet the above criteria, please apply online now!!

Programmed provide a supportive work environment with a variety of employment benefits, including access to a discount benefit scheme, paid parental leave and employee share plan.

Programmed supports a workplace culture of zero harm and encourages this in all that we do.

Aboriginal and Torres Strait Islanders are encouraged to apply.

Advertised: W. Australia Standard Time
Applications close:

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