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Trainer – Marketing & Social Media (Part-time)

Open Colleges

Sydney, New South Wales, Australia

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Job Posted: 03/01/2018

Job Category:

Marketing / SEO / SEM and Social Media

Job description:

Jan. 3, 2018

About us

We are one of Australia’s oldest and largest providers of open learning. For over 100 years we have been helping people from all walks of life to improve their lives through learning. Over this time, we have delivered education and training to more than 800,000 Australians.

Today, we deliver a diverse portfolio of over 100 courses and focus on meeting the needs of adult learners by providing highly flexible, accessible and affordable education and training.

We have a clear vision and have experienced step-change growth and organisational expansion over the last three years. We are well positioned to sustain strong growth into the future - driven by increased market demand for online learning combined with continued investment in further expanding our course portfolio and improving the learner experience and competitiveness of our courses.

Our team includes over 350 staff and 300 contract educators. Over the last three years, we have been through a fundamental organisational transformation

About the position

The Trainer is a key educational position that drives learner engagement and progression within our Marketing portfolio.

The Trainer achieves this through:

  • Active teaching presence in our learning platform, including through forums and live chat sessions
  • Augmentation and contextualization of existing learning content
  • Implementation of initiatives to re-engage inactive learners
  • Managing student queries

Your core functions:

  • Management of student academic queries within Education Service Standards
  • Facilitating and moderating student discussions
  • Facilitating webinars
  • Implementing learner re-engagement initiatives
  • Augmenting course content
  • Conducting national workshops (if applicable)
  • Grade assessments in accordance with the Education Service Standards as required
  • Participating in Assessment Validation and Moderation
  • Completing Professional Development requirements in line with an Annual Professional Development Plan
  • Working with the Program Manager to develop a Trainer Engagement Strategy
  • Contributing to course specific and Open Colleges generic FAQs

To be successful in this role, you will have experience in:

  • Current industry skills in course area
  • Student (customer) service
  • Strong interpersonal, oral and written communication skills
  • Ability to confidently use technology and systems
  • Time management
  • Understanding how learners interact and engage in a digital, multi-screen environment
  • Delivery of training within the course area (ideally in an online environment)
  • Professional experience in the course area
  • Student support or customer service related field

Tertiary qualifications including:

  • Diploma of Marketing – (desirable)
  • Diploma of Advertising (desirable)
  • Certificate IV in Training and Assessment TAE 40110/40116 (essential)
  • Minimum 3 years relevant Marketing/Social Media industry experience (essential)
  • Minimum 3 years teaching experience in an online or face to face delivery (desirable)
  • Industry experience in Social Media Marketing (desirable)

Please be aware that it is a requirement of this position that background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Please email your resume and cover letter to Program manager, Marketing & Communications Education division.

Please note that due to the high volume of response anticipated for this role, only short listed candidates will be contacted.

**No Recruitment Agencies**