Google Analytics Alternative

APS5 Quality Officer

National Disability Insurance Agency

Townsville, Queensland, Australia

Apply Now

Job Posted: 04/10/2017

Job Category:

Consulting / Government

Job description:

  • Non-Ongoing 18months
  • QLD - Townsville
  • $71,261-$76,715

About the NDIA

The purpose of the National Disability Insurance Agency (NDIA) is to implement the National Disability Insurance Scheme (NDIS) which will support a better life for hundreds of thousands of Australians with a significant and permanent disability. The NDIA will also provide great benefit to the families and carers of Australians living with a disability. The NDIS is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean peace of mind for every Australian, for anyone who has, or might acquire, a disability.

About the Position

The Quality Officer will be responsible for quality and performance activities to support day to day operations in an expanding network.

You will:

• Work collaboratively with stakeholders to ensure they are well-informed and are able to access information in order to inform business outcomes.

• Monitor and ensure business processes and customer service standards are met by the teams to achieve positive outcomes. 

• Demonstrate flexibility and embrace the challenges of working in a complex and changing environment.

• Contribute practical insights to regional performance, monitoring risk and advising on corrective and preventative actions.

• Provide guidance and support to regional management and service delivery teams, including but not limited, to technical advice, performance reports, and audit reports.

• Liaise with other internal stakeholders informing them of performance and providing information as requested.
A major component of the role will be implementing at a regional level the quality initiatives as determined by the National Office Quality team and framework.


About You

To join our team you will:
  • have a positive contemporary attitude to people with disability along with an understanding and knowledge of disability and its impact on individuals
  • have adaptable communication and interpersonal skills
  • be able to manage confidential and sensitive information
  • be flexible and able to adapt to a changing environment
  • have high levels of integrity and professionalism to support our values and mission.
For more information on NDIS including our values, capabilities and behaviours along with our application process, please refer to our website.

Position Specifics

  • Further information can be found in the attached position description.
  • NDIA is committed to becoming a model employer for people with disability who are specifically encouraged to apply
  • Recruitability applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
  • Successful candidates will be required to undergo a pre-employment National Police History check, and provide evidence of Australian Citizenship. Failure to do so may jeopardise your offer of employment.
  • Dependent on the role the appropriate working with children and/or vulnerable people checks may need to be undertaken as per State Legislation.

If you have any queries, please contact:

Angela Young

07 4412 9170

NDIA welcomes and encourages applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with disability. Except where otherwise provided by law, it is the policy of NDIA to provide equal employment opportunity (EEO) to all persons regardless of age, colour, national origin, physical or mental disability, race, ethnicity, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable federal, state or local law. In addition, NDIA will provide reasonable adjustments for qualified individuals with disabilities.

Position Description - Word Opens in new window

Position Description - PDF Opens in new window