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Administration Support Assistant - Clerk General Scale – Hunter Correctional Centre

NSW Government

Newcastle & Hunter Valley, New South Wales, Australia

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Job Posted: 04/12/2017

Job Category:

Apprenticeships & Traineeships / Administration

Job description:

Department of Justice

Corrective Services NSW 

  • Opportunity to work within Corrective Services NSW
  • Full-Time Ongoing role
  • Attractive Salary

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce the risk of re-offending and enhance public safety. It ensures offenders who are required to be held in custody are removed from the general community and placed in a safe, secure and humane environment.


Hunter Correctional Centre, Cessnock Rapid Build will provide high security dormitory style (not cell) accommodation, with up to 25 inmates per pod.  Inmates will be carefully assessed and selected for this centre and they will be expected to participate in an extended day of industry employment, education and other programs, some of which will be delivered in the evenings.


About the role

Corrective Services NSW requires an Administration Support Assistant to join a vibrant team.  You will be responsible for providing Administrative and Clerical support to Hunter Correctional Centre and your duties and responsibilities will include, but not be limited to:   

  • Distributing all information material throughout the centre
  • Arranging daily courier services, mail pick up/delivery and distribution 
  • Answering Switchboard incoming phone calls
  • Greeting Internal and External Stakeholders
  • Providing statistical information as required 
  • Providing support for Accounts 
  • Attending to miscellaneous  duties as required
  • General Data entry and archiving
  • Customer Service

About You

As a highly motivated and results driven Administration Support Assistant, you will maintain confidentiality at all times, utilise your proven experience and knowledge to meet the demands of this role effectively. Resilience, high attention to detail and accuracy and the ability to work under pressure are the key attributes to succeed in this fast paced role.


For detailed information on the key accountabilities and capability framework, please read through the following Role Description



How to apply - applicants must: 

  • Answer all questions on the online application form 
  • Include a covering letter maximum (2) pages and an up-to-date resume of no more than three (3) pages which clearly details your skills, experience and capabilities as relevant to this role.
  • Ensure your profile is updated with current referees. You are required to provide e-mail addresses for two nominated referees, one of which must be a current or recent supervisor within the last 12 months

Job Notes: Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013.


A talent pool may be created for future ongoing and temporary vacancies which may occur over the next 12 months.


Closing date:  17/12/2017


Please refer to Role Description

Key Application Responses

Targeted Questions

1.   Give an example of a customer service situation you handled well.  Why do you think you got a positive outcome?

2.  Describe any legislation, rules, policies, guidelines and codes of conduct that have applied to you.