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Senior Passenger Attendant x2

NSW Government

NSW - Other, New South Wales, Australia

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Job Posted: 06/10/2017

Job Category:

Call Centre & Customer Service / Customer Service

Job description:
  • x1 Permanent Full Time Opportunity
  • x1 Permanent Part Time Opportunity
  • Grafton location
  • Salary: $1,104.25 p.w plus 9.5% superannuation
The opportunity
We have an exciting opportunity for 2 Senior Passenger Attendants to be a part of our Customer Service Delivery Directorate within NSW TrainLink. This position plays a key role in delivering a high quality catering service on NSW Trains services while ensuring a high level of customer service is maintained in accordance with NSW Trains service standards and reports to the Passenger Service Supervisor.
We are looking for a Senior Passenger Attendant who has high level customer relation skills and has experience in the ability to work in a team environment.
About us
NSW TrainLink is proud to connect people and communities throughout NSW and encourages people to choose us because we are a better way to go.
We provide intercity, regional and interstate rail and coach services for customers travelling between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands, Illawarra and South Coast regions, as well as Regional services around NSW and to Brisbane, Canberra and Melbourne.
Each year our customers take more than 35 million journeys with our safe, reliable and comfortable trains with on board facilities.
As an organisation, we are committed to building a diverse and inclusive culture across the Transport cluster; a culture that plans for and encourages diversity, recognising the benefits that such an approach brings for our staff and customers.
NSW TrainLink offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:
  • Free travel on Government trains, buses and ferries
  • Flexible work practices
Join NSW TrainLink for the opportunity to shape the future and make a genuine difference for the people and communities of NSW by providing a world class rail system.
Our commitment to Diversity
TfNSW are committed to building a diverse and inclusive culture across the Transport cluster, planning for and promoting diversity. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTI, people with disabilities, women and other diversity groups. TfNSW recognises the benefits that such an approach brings for our staff and customers in delivering the future of NSW.
How to apply
Click on APPLY button below. For more information on NSW TrainLink or to view the position description, please click on links provided.
For any enquiries, please contact Sureka Rangganadhan on 02 8574 3960 and quote 00005MAT
Applications close: 11:59 Sunday 22nd October 2017
For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Please note that an eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list (where the vacancy is within 60 minutes travelling time). Transport for NSW is an equal opportunity employer. Women and people with a disability are encouraged to apply.

Key Application Responses

When preparing your application - Your written application must stand on its merits. If you do not demonstrate how you meet the Selection Criteria (Skills/Experience) for the position you will not proceed through the selection process. The completeness and relevance of your application will determine whether or not you are called for an interview.
1.Qualified, or be suitable for qualifications, as a Passenger Attendant
2. High level customer relation skills, with a demonstrated capacity to deliver high standards of customer service
3. Demonstrated supervisory skills
4. Sound analytical, decision making and problem solving skills
5. Demonstrated ability to work in a team environment