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Metro Trains

Technical Head of Operations

Metro Trains

Melbourne, Victoria, Australia

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Job Posted: 06/12/2017

Job Category:

Engineering / Rail

Job description:

Are you interested in joining Melbourne’s Suburban Passenger Railway Operator and be involved in driving performance and delivery excellence?  What about bringing your skills and experience to help keeping Melbourne as the most liveable city in the world?
If the answer is "Yes", keep reading!

Metro’s culture:
Metro is a multi-award winning organisation and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, progressive and providing real work/life balance to their employees.

About the role:
Network Operations are the thriving hub of our business that keep the railway moving.  The Technical Head of Network Operations is required to provide technical expertise, leadership and managerial knowledge across train control, fleet control and signallers within their area of expertise. They are required to apply their expertise to all network operations to ensure output is delivered safely and as efficiently as possible.


  • Manage and provide delivery of technical training and improvement for network operations
  • Undertake investigations and audits relating to technical compliance
  • Lead technical improvements where non-conformances or opportunities exist
  • Seek and implement innovative methods of improving productivity and safety
  • Assist with planning, project management, work methodology and implementation of the introduction and improvement of control system technologies from the operations team’s perspective
  • Perform risk assessments of processes, work practices, materials, and suppliers
  • Liaise with external stakeholders to review compliance, innovations, performance and improvement activities

About you:
First and fore mostly, you need to care about people and the railway. Safety to you is second to none. You bring extensive experience within a large and complex rail operational environment and confidently demonstrate success applying technical standards and making judgement on standard interpretations. You have technical knowledge and expertise in the operation of train control and signalling systems.

You have a consultative approach and your passion for continuous improvement is what really sets you aside. We are looking for someone who drives excellence in their team, enabling a high performing and engaged workforce delivering the best train service for Melburnians.

Additionally, you value the importance of teamwork and listening, challenging your peers and making a difference. You confidently bring innovation to the table. You have the agility to engage with a variety of stakeholders, fostering positive working relationships and communicating technical data at all levels. You also have the ability to manage multiple priorities while remaining focused on excellence.

As well as a competitive salary and bonus structure in an industry with endless possibilities, Metro also offer free public transport state-wide, discounted gym memberships and insurance discounts. You will be backed by an engaged leadership team who has an absolute focus on innovation including digitalisation and who will foster a customer service centric environment.

How to apply
This is a fantastic opportunity to build on the career you’ve developed to date and take it to the next level by making a tangible impact that matters. If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you! Please submit your application by COB 24th December.