Superannuation Consultant - Contact Centre


Melbourne, Victoria, Australia

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Job Posted: 12/07/2018

Job Category:

Insurance & Superannuation / Customer Service / Call Centre

Job description:

About the role


A great opportunity to join our 60,000 employees globally is available for an experienced Contact Centre Consultant within the Mercer Helpline team.
This fantastic team is award winning and on the front foot of innovation with #ADifferentKind of perspective. They put our members at the centre of everything they do, are genuinely passionate about developing their people – supporting employees obtaining their Certificate III in Financial Services, Customer Contact and RG146.
Benefits of working at Mercer
  • 35 hour working week
  • No weekend work! Monday – Friday hours between 7am – 8pm
  • Amazing training and development program ; support to obtain Certificate III in Financial Services, Certificate III Customer Contact and RG146
  • Fruit baskets twice a week, coffee, biscuits and great break out areas
  • Brand new corporate offices 3 minutes from Southern Cross station in the new Collins Square
  • Professional environment where your career path really matters and is supported in our global organisation
  • Great team environment with genuinely energetic and supportive colleagues
    Key Responsibilities
    As a Superannuation Consultant in the Contact Centre some of the key responsibilities include:
    • Providing exceptional customer service to delight each member
    • Resolve inbound inquiries and provide general advice to members on superannuation products, including KiwiSaver and the Mercer Super Trust
    • Build strong relationships of trust with members and internal colleagues
    • Handling a high volume of inbound calls, and updating relevant CRM systems
    • Achieving Key Performance Indicators, with a focus on call quality