Superannuation Consultant - Contact Centre


Melbourne, Victoria, Australia

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Job Posted: 12/07/2018

Job Category:

Insurance & Superannuation / Customer Service / Call Centre

Job description:
  • Join a supportive fun environment dedicated to growing your career
  • Showcase your customer service skills to delight our customers
  • A number of full time permanent opportunities available
  • Start date Monday 3rd September
  •  About the role
    A great opportunity to join our 60,000 employees globally is available for an experienced Contact Centre Consultant within the Mercer Helpline team.
    This fantastic team is award winning and on the front foot of innovation with #ADifferentKind of perspective. They put our members at the centre of everything they do, are genuinely passionate about developing their people – supporting employees obtaining their Certificate III in Financial Services, Customer Contact and RG146.
    If successful, you must be available to attend our Assessment Centres on either  Tuesday, 31st July, or Thursday 2nd August. The start date for these roles will be Monday 3rd September  2018.
    Benefits of working at Mercer
    • 35 hour working week
    • No weekend work! Monday – Friday hours between 7am – 8pm
    • Amazing training and development program ; support to obtain Certificate III in Financial Services, Certificate III Customer Contact and RG146
    • Fruit baskets twice a week, coffee, biscuits and great break out areas
    • Brand new corporate offices 3 minutes from Southern Cross station in the new Collins Square
    • Professional environment where your career path really matters and is supported in our global organisation
    • Great team environment with genuinely energetic and supportive colleagues
    Key Responsibilities
    • As a Superannuation Consultant in the Contact Centre some of the key responsibilities include:
    • Providing exceptional customer service to delight each member
    • Resolve inbound inquiries and provide general advice to members on superannuation products, including KiwiSaver and the Mercer Super Trust
    • Build strong relationships of trust with members and internal colleagues
    • Handling a high volume of inbound calls, and updating relevant CRM system
    • Achieving Key Performance Indicators, with a focus on call quality