Client Services Manager - Financial Services


Melbourne, Victoria, Australia

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Job Posted: 10/07/2018

Job Category:

Insurance & Superannuation / Manager / Team Leader

Job description:
  • This is an exciting time to join Mercer
  • Opportunity to grow and develop in the organisation
  • Reputable Global Leader – based in Melbourne
    With an enviable reputation in superannuation and financial advice, Mercer is in the business of putting customers at the centre of everything we do, investing members’ money to create the best possible retirement outcomes. To support this, we are currently seeking a Client Service Manager who will strive to build a strong partnership between Mercer and our clients.
    About the Role
    The Client Service Manager acts as the key point of contact for clients and is instrumental in remedying issues, providing technical advice and working internally to proactively coordinate the very best service delivery.
    Core Responsibilities
    • Work with the Relationship Manager and client  to develop and execute the account plan and manage the commercial aspects of the relationship
    • Proactively manage client relationships to improve client satisfaction and to optimise client retention
    • Builds strong relationships with clients and key stakeholders through regular interaction and engagement
    • Acts as conduit and “face of Mercer” to the client, providing ‘visibility’ of Mercer within the client organisation
    • Partners with other Mercer teams to actively promote Mercer services and products to the clients and membership base
    • Identify and pursue opportunities for revenue expansion with clients by involving other parts of Mercer and MMC
    • Assists the Sales team as appropriate with submissions and tenders