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Quality and Operational Risk Consultant


Melbourne, Victoria, Australia

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Job Posted: 29/09/2017

Job Category:

Accounting / Audit, Risk & Forensic

Job description:
With an enviable reputation in superannuation and financial advice, Mercer is in the business of putting customers at the centre of everything we do, investing members’ money to create the best possible retirement outcomes. We are continually looking at how we can improve on what we do and to this end we are seeking a Quality & Operational Risk Consultant to drive and support initiatives across the business to enable high quality services to be delivered to our clients and their members.

About the Role
To support Mercer deliver quality services, you will work with business leaders and operational teams to identify, manage and mitigate operational risk.  To be successful in this role you will have a proven understanding of operational risk and control methods, be able to develop an informed view of operational risk areas within the business and lead initiatives to enhance controls. 
This is a collaborative and innovative team who are highly skilled and driven to make a difference.
  • Completion of the operational risk and control assessment reviews (Quality of Controls Program) to identify opportunities for improvements to mitigate risk
  • Analysis of risk based data, including incidents, audit findings, regulator findings, loss events, client feedback and other relevant information to identify root cause and trends.
  • Lead investigations on actual incidents and errors
  • Work with the operational teams in facilitating and monitoring the implementation of initiatives to improve quality and controls 
Additionally you will have:
  • A graduate degree in business with at least 4 years’ experience in a financial services environment
  • Proven record in analyzing operational risk and providing insights on risk mitigation in a large complex organization
  • Strong understanding of risk management and controls – superannuation administration preferred
  • Strong communication skills (written and verbal) with proven ability to negotiate outcomes with multiple stakeholder groups
  • Risk management advisory and internal / external audit experience 
Mercer provides you the opportunity to join a global leader with an impressive reputation in the Pacific market. If you would like the opportunity to work in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now to Alby Allison by using the link below.
About Mercer
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. At Mercer, we say we Make Tomorrow, Today.
Applications will only be accepted from candidates that have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.
Mercer is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.
Please note should your resume be shortlisted, you will receive a link from HireVue to complete a digital video interview as part of the recruitment process. Once you have completed and returned the HireVue video interview a member of our Talent Acquisition team will make contact with you within two weeks. We hope you enjoy the process and look forward to viewing your interview very soon.