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Marketing Manager-Mercer Super

Mercer

Melbourne, Victoria, Australia

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Job Posted: 28/09/2017

Job Category:

Marketing / Marketing Manager / Director

Job description:
  • Manage, innovate & drive success for a $20B Super Fund
  • High profile, high impact role
  • Global wealth leader
  • Luxury CBD offices-3 minutes from Southern Cross Station
  •  
    This is a key leadership role in the Pacific Consumer Marketing team for an experienced Marketing Manager who wants to make an impact.  For the Mercer’s flagship superannuation product, you’ll build, implement and optimise an innovative and highly commercial Consumer Marketing strategy, communications and associated program of work for Mercer Super each year. This includes the delivery of an integrated marketing plan and a broad range of customer marketing and communications initiatives end-to-end including engagement, retention and optimisation of consumer (B2C) and Mercer client (B2B2C) opportunities.
     
    As a Marketing Leader at Mercer within the Financial Services business, you will be a role model of marketing and lateral leadership to your 2-3 direct reports, colleagues on the marketing leadership team, the broader marketing community, and business. You will play an influential role in our consumer transformation program to influence a step change improvement in customer experience across the business. You will lead the content strategy for consumer channels across Australia and NZ including websites, direct marketing and call centre. You will:
     
    • Develop and embed a culture of solving real customer problems and collaborating with customer and internal teams to develop solutions that solve these challenges
    • Develop and pioneer best in class customer journeys that deliver customer value and commercial returns 
    • Generate product/service propositions which address specific gaps in the market or which enhance existing offerings
    • Play a lead role in the development of a comprehensive content strategy for consumer channels across Australia and New Zealand, including websites, marketing support and call centre
     
    The successful candidate will be a passionate senior customer marketer with a demonstrable track record of delivering customer focused, commercial outcomes, in a complex multi-channel B2C services/retail consumer environment. Ideally your background will be in developing and delivering  end-to-end marketing programs in the Services sector.  You will have a flexible approach, and thrive on innovation and change that’s balanced with attention to detail and structured thinking, 
     
    Success in the role will rely on your well-honed people and lateral leadership skills, strong commercial nous and a strategic mind-set. You’ll display impressive communication skills and have the ability to influence and manage stakeholders at all levels. You will have a self-motivated focus on achievement and driving a flexible team oriented approach to change and innovation.
     
    This is a permanent career building position, where your expertise will be highly valued and supported, and which affords the opportunity to be able to leverage Mercer’s global footprint, and work with our innovative team of colleagues. 
     
    As a global company, Mercer makes a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. Mercer Consumer Wealth, a core business of Mercer in the Pacific region, provides superannuation administration and customer services for some of Australia’s largest superannuation funds, and more than 1.3 million Australians and New Zealanders.
     
    Our values unite us across offices and geographies, businesses and solutions, generations and cultures. At Mercer we believe that:
    • People are at the heart of everything we do. They drive our innovation, our solutions, and our passion.
    • The future is shaped by the actions we take today. Together, we have the power to create healthier, happier, and more rewarding tomorrows.
    APPLY to Glenda van Tol now with your Covering Letter and CV, by following the link below.
     
    Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record check prior to commencement of employment. No agencies please. 
     
    Mercer is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.
     
     
    Please note should your CV be shortlisted, you will receive a link from HireVue to complete a digital video interview as part of the recruitment process. Once you have completed and returned the HireVue video interview a member of our Talent Acquisition team will make contact with you within two weeks. We hope you enjoy the process and look forward to viewing your interview very soon.