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Infrastructure Lead


Melbourne, Victoria, Australia

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Job Posted: 19/09/2017

Job Category:

IT and Telecommunications / Project Manager / Program Manager

Job description:

This role is a leadership position with the primary responsibility to develop and manage IT Infrastructure operational and engineering activities Leading the IT infrastructure engineers and coordination of key partners to ensure ongoing business operations and strategic initiatives are achieved This role involves extensive communication and engagement with many key contacts both internal and external and covers IT Infrastructure on a national basis The IT Infrastructure team consists of senior engineers and network engineers which delivers the requirements of the IT infrastructure strategy while also supporting the level 1 and level 2 teams along with department led project teams as required The role requires an acute understanding of compute network and storage infrastructure with particular focus on the optimisation and availability of services whilst ensuring all infrastructure activity is adequately documented and formalised
KEY CONTACTS Internal IT Operations Manager IT Infrastructure engineers and administrators IT Service Desk Head of Business Systems Enterprise Architects Wider IT & Business Systems team Operational Leaders as required External Key technology partners IT infrastructure product and service vendors IT infrastructure consultants




McMillan Shakespeare Group Position Description Leadership Mentoring coaching and development of team members Application and assessment of personal performance plans Communicate the IT group strategy and requirements to team members and drive delivery Manage prioritise and assign activities balancing resource availability and utilisation to continuously support the business Contribute to the annual department budget and manage expenditure in line with forecasts Act as an escalation point for out of hours service requests Service Delivery Adhere to and participate in IT service management processes including incident and change management and actively participate in the critical incident management process Ensure adequate disaster recovery infrastructure is maintained and periodically tested to meet the requirements of the Business Continuity Management Framework Drive cost effective operations and long term strategic success that fully supports the corporate vision mission and strategic objectives Manage infrastructure portfolio (compute storage and network) with tactical planning and roadmapping to enhance products and service delivery Provide ICT infrastructure architecture guidance for any IT solutions Implement and manage infrastructure Key Performance Indicators (KPIs) that quantify organizational performance against SOW SLA commitments Drive continuous improvement practices and report on team performance (budget operations projects service delivery) Establish and maintain effective working relationships with internal and external stakeholders at an operational level Collaborate with the IT Project Management Office to ensure infrastructure projects are tracked and reported on schedule and within budget Review periodic compliance reports including access reports Quality and Efficiency Manage and oversee adherence to incident problem and change management procedures Document and contribute to IT Policies and Procedures ensuring systems processes and procedures are adequately defined and maintained Carry out extensive risk management activities and determine suitable risk mitigants affecting security availability and capacity Maintain systems of record including asset registries licensing and repositories to determine usage and maintenance requirements Ensure infrastructure systems and processes are in line with MMSG IT and industry recognised security policies and best practices Establish ongoing monitoring tuning and forecasting of infrastructure systems for reliability availability performance and capacity McMillan Shakespeare Group Position Description






Capabilities & Abiility to keep abreast of current and future industry trends and Behaviours proactively plan accordingly Ability to think strategically and translate into practical solutions A high level of interpersonal skills and demonstrated ability to negotiate and communicate effectively with staff across all levels in addition to specialist infrastructure and security service providers High level written communication analytical and oral presentation skills Proven ability in showing initiative high level of customer service and displays a can do attitude Ability to work efficiently with a sense of urgency in an organised manner and able to prioritise tasks effectively Encourages collaboration open communication and constructive discussion Knowledge & Essential Experience Extensive background in systems engineering in relevant infrastructure technologies At least 3 years previous IT leadership experience Highly Desirable Experience implementing network compute and storage services across public and hybrid cloud providers Experience with VMWare technologies Strong understanding of security priniciples Proven experience working in a thin client enterprise environment Exposure to telephony infrastructure Qualifications Information Technology Computer Science degree Education training and certification in the relevant technologies ITIL Foundation certification
WORK HEALTH & SAFETY (WHS) The Company seeks to provide a safe and healthy workplace All employees have a duty of care to ensure a safe workplace in line with WHS legislation and regulation Employees are required to work within the Company s policies and procedures for WHS
MANDATORY COMPLIANCE TRAINING All employees are required to complete mandatory compliance training This training provides employees with the understanding of their responsibilities relating to financial obligations occupational health and safety equal opportunity privacy and ethical behaviour All training must be completed within the communicated timeframes to ensure that the Company meets its regulatory obligations McMillan Shakespeare Group Position Description MMSG Team and Leadership Behaviours TEAM VALUES Above & Beyond Better Together Driving better customer experiences Collaborating often and early Exceeding expectations Enabling and empowering others Being courageous Teamwork Facing challenges together not alone Make It Count Own It Doing things well Being accountable Seeing the bigger picture Taking responsibility Getting it right Facing the brutal facts TEAM BEHAVIOURS CUSTOMER We know that our success begins and ends with the way we serve and treat customers We will design and run our business Put yourself in the customer s as though we were the customer shoes We will always act with honesty towards one another and in our HONESTY INTEGRITY AND conduct of the business We will have the integrity and the COURAGE courage to do the right thing raise issues to listen and face the Face the brutal facts brutal facts no matter what the circumstances RESPECT We will always treat each other with respect and as we would wish others to treat us All of us want the opportunity to I ll do you no harm contribute and learn in a safe and secure environment TEAM We will put the interests of MMS group ahead of our individual interests and those of our business units and functions We Put the group before yourself understand that our interests are best served by serving the overall inter