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Customer Service Officer - Leisure Centres

Kingston City Council

Melbourne, Victoria, Australia

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Job Posted: 04/10/2017

Job Category:

Call Centre & Customer Service / Customer Service

Job description:

Kingston Leisure Centre's are seeking outgoing and confident casual Customer Service Officers to join the reception team. This role will be responsible for processing general entries and program bookings, handling membership enquiries, sales and member liaison, face to face interactions with customers, answering phone enquiries, responding to customer queries and providing a high level of customer service.

To be successful in this role you will be a motivated team player with exceptional customer service skills in a similar environment. You will have excellent communication, be proficient with cash handling and have the ability to diplomatically handle situations with our valued customers.

As a Customer Service Officer you will have:

  • An outgoing, bubbly demeanor with a passion for working with people
  • Experience in a customer service focused, face to face role
  • Demonstrated knowledge and a genuine passion for membership sales and retention.
  • Experience in conducting enquiry tours of a facility and give guidance to prospective customers on the type of membership best suited to their needs.
  • Flexibility to be able to work early morning, evenings and weekends. Fridays and weekend availability is highly required
  • CPR qualification and Level 2 First Aid
  • Current Working with Children Check (WWCC)
  • Must maintain a satisfactory Police Check
  • Experience in the leisure industry and with Links software would be advantageous

As an employee of the City of Kingston you will have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance, including social club events, wellbeing initiatives, discounted gym membership and health insurance.


How to Apply

If you have the skills, abilities and attitude to take on this position click on the Apply button to submit your application. If you require further information after reviewing the position description available to download below, please contact Georgia Keady on 9559 7111.