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Asset Management Support Team Dispatcher


Sydney, New South Wales, Australia

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Job Posted: 03/10/2017

Job Category:

Graduate / IT and Telecommunications

Job description:

IBM is the world's largest business consulting, technology and services company. Completing an Internship at IBM will give you practical, on-the-job experience. You get great exposure to a global corporate environment working in a team of friendly professionals. IBM has an Australian wide Intern Network that provides opportunities to network, meet executives and participate in social events. 

Internships are 12 months in tenure and will commence in March 2017

The Asia-Pacific L2 AM Support team provides Level 2 Technical Support for customers using the AM software product and related products. The team consists of some Software Support Engineers in Australia and others in Japan. Interaction with other Support teams based worldwide is also necessary to ensure technical support is provided to all customers worldwide in a smooth and efficient manner.

Activities include:
- Monitor a high number of Incoming queues for PMRs (problem tickets) to be dealt with.
- Assign new PMRs to members of the team depending on availability, workload and expertise area.
- Monitor queues for SEV 1 PMRs that come in and assign them or notify other dispatchers in other geos
- Notify Support Engineers of OneTeam PMRs that come back in Inconing queues to avoid BETU misses
- Handle PMRs coming from other non-standard Maximo silos (CCMDB, TSRM,etc.)
- Assist with reassigning PMRs to other Support teams in the UK and North America
- Additional ad-hoc duties such as managing updates for the online Support Community and blogging release dates for IFIXs etc.

Skills/Knowledge Preferred:
Team Player
Knowledge in Excel
Strong attention to detail
Strong communication skills
Willingness to learn
Problem Solving

Duration: 12 months.
Location: Cumberland Forrest

To be eligible to apply:
You will be enrolled in a relevant IT, Computer Science or Software Engineering tertiary degree at a University in Australia.

Additional Important Information:
• Candidates are advised to populate their preferred email ID for the hiring process communication purpose
• Candidates are advised to provide a complete Cv which outlines the required requirements(Example: Citizenship/PR status, Current/Latest Weighted Average Mark or Grade Point Average score/ Education Background/Work experiences)
• All applicants are required to check their email ID (1) business day after applying online to undergo an IPAT test. (MANDATORY TEST) Instructions for the test will be outlined in the email.

We believe true innovation is driven by diversity, so in order to uphold our reputation as an industry-leading enterprise, we rely on people from different backgrounds, different perspectives and different attitudes. So come on board and join us as we enter a new era for our industry – and our planet.

For more information about IBM's internship program:

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To apply:
-Upload your CV, cover letter, academic transcript and your Right to Work document (AU/NZ passport, citizenship/birth certificate and photo identification).