Google Analytics Alternative
Back

Guest Services Officer – Communications – Full Time

Hyatt Corp

Sydney, New South Wales, Australia

Apply Now

Job Posted: 04/10/2017

Job Category:

Food, Hospitality, Travel & Tourism / Front Office

Job description:

  • Responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications.
  • Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
  • Handles personal wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
  •  Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
  • Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
  • To log all requests and to ensure that the required follow up actions occurs within 15 minutes


  • Responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications.
  • Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
  • Handles personal wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
  •  Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
  • Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
  • To log all requests and to ensure that the required follow up actions occurs within 15 minutes


  • Good Telephone and communication skills
  • Good Computer Skills particularly in the use of MS Office. 
  •  Good organisational skills
  • Able to work well under pressure
  •  Fluent in English
  • 6 months experience in a hotel of comparable standards is desired


  • Good Telephone and communication skills
  • Good Computer Skills particularly in the use of MS Office. 
  •  Good organisational skills
  • Able to work well under pressure
  •  Fluent in English
  • 6 months experience in a hotel of comparable standards is desired