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Concierge

Hyatt Corp

Sydney, New South Wales, Australia

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Job Posted: 03/10/2017

Job Category:

Food, Hospitality, Travel & Tourism / Concierge

Job description:
About Hyatt

At Hyatt, we care for people so they can be their best.  Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. With over 600 properties around the world, our brands include: Andaz, Grand Hyatt, Park Hyatt, Hyatt Regency, Hyatt, Hyatt Centric, Hyatt Place, Hyatt House Hyatt Ziva, and Hyatt Zilara and The Unbound Collection.

 

The Role

 

An exciting opportunity awaits the right person! You’re passionate about connecting people to who and what matters to them most. You will be an ambassador for our amazing harbour city and an out of the box thinker who is passionate about creating unique Sydney experiences for our guests. You’ll join our Concierge/Bell Desk team in our lobby to ensure that the care you show for our guests extends to everyone whose lives you touch within the hotel. Whether a guest wants a special room set up or an unforgettable night out on the town, you will do your best to assist with each and every request.

 

You will work closely with the Chief Concierge and Assistant Chief Concierge and will assist the Bell Captain in managing a team of Bell Attendants.

 

Day to Day 

  • Handle all guest requests in a creative and innovative manner
  • Direct guests around Sydney and the facilities of the hotel
  • Recommend and book outstanding restaurant experiences
  • Handle sightseeing and airport transfer bookings
  • Manage all courier and mail items for guests
  • Respond to email enquiries from future guests

What we are looking for? 

  • MUST have a strong knowledge of and passion for Sydney (attractions, restaurants, landmarks, events etc)
  • Previous supervisory experience in a 5 star hotel environment would be beneficial
  • Be creative, passionate and show a love of caring for people
  • Amazing customer service skills, as you will be constantly liaising with hotel guests and patrons
  • Be a team player and have the ability to communicate effectively within the entire hotel
  • A strong understanding of computer skills including MS Office
  • Unrestricted Driver’s License
  • Have unrestricted working rights for Australia

About Hyatt

At Hyatt, we care for people so they can be their best.  Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. With over 600 properties around the world, our brands include: Andaz, Grand Hyatt, Park Hyatt, Hyatt Regency, Hyatt, Hyatt Centric, Hyatt Place, Hyatt House Hyatt Ziva, and Hyatt Zilara and The Unbound Collection.

 

The Role

 

An exciting opportunity awaits the right person! You’re passionate about connecting people to who and what matters to them most. You will be an ambassador for our amazing harbour city and an out of the box thinker who is passionate about creating unique Sydney experiences for our guests. You’ll join our Concierge/Bell Desk team in our lobby to ensure that the care you show for our guests extends to everyone whose lives you touch within the hotel. Whether a guest wants a special room set up or an unforgettable night out on the town, you will do your best to assist with each and every request.

 

You will work closely with the Chief Concierge and Assistant Chief Concierge and will assist the Bell Captain in managing a team of Bell Attendants.

 

Day to Day 

  • Handle all guest requests in a creative and innovative manner
  • Direct guests around Sydney and the facilities of the hotel
  • Recommend and book outstanding restaurant experiences
  • Handle sightseeing and airport transfer bookings
  • Manage all courier and mail items for guests
  • Respond to email enquiries from future guests

What we are looking for? 

  • MUST have a strong knowledge of and passion for Sydney (attractions, restaurants, landmarks, events etc)
  • Previous supervisory experience in a 5 star hotel environment would be beneficial
  • Be creative, passionate and show a love of caring for people
  • Amazing customer service skills, as you will be constantly liaising with hotel guests and patrons
  • Be a team player and have the ability to communicate effectively within the entire hotel
  • A strong understanding of computer skills including MS Office
  • Unrestricted Driver’s License
  • Have unrestricted working rights for Australia

Culture

 

Embodying our purpose of caring for people so they can be their best, joining the Hyatt team will open a world of opportunities through challenging and rewarding careers that are more than just your typical job.  Our values of Fun, Creativity, Respect, Empathy, Integrity, and Humility are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. Everything that we do for our guests is mirrored in what we do for our most important asset – YOU!

Benefits

 

With enriching work comes amazing rewards!  Just some of our associate benefits include:

  • Complimentary accommodation at selected Hyatt properties worldwide (Full Time and Part Time only)
  • Discounted accommodation rates for associates as well as friends and family
  • Food and Beverage discounts at Australian-based Hyatt properties
  • Discounted city car parking
  • Fully laundered uniforms
  • Learning & Development opportunities

Culture

 

Embodying our purpose of caring for people so they can be their best, joining the Hyatt team will open a world of opportunities through challenging and rewarding careers that are more than just your typical job.  Our values of Fun, Creativity, Respect, Empathy, Integrity, and Humility are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. Everything that we do for our guests is mirrored in what we do for our most important asset – YOU!

Benefits

 

With enriching work comes amazing rewards!  Just some of our associate benefits include:

  • Complimentary accommodation at selected Hyatt properties worldwide (Full Time and Part Time only)
  • Discounted accommodation rates for associates as well as friends and family
  • Food and Beverage discounts at Australian-based Hyatt properties
  • Discounted city car parking
  • Fully laundered uniforms
  • Learning & Development opportunities