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Hitachi Construction Machinery

Service Coordinator | Gunnedah

Hitachi Construction Machinery

Gunnedah, New South Wales, Australia

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Job Posted: 11/07/2018

Job Category:

Automotive / Automotive Trades

Job description:

Service Coordinator | Gunnedah

Gunnedah NSW, Australia

Type:Permanent

Category: Service, Maintenance & Trades - Other

Reference ID:DS000164

Date Posted:11/07/2018


  • A leading OEM for Construction & Mining Equipment
  • Excellent Company Culture
  • Great Team Environment

Hitachi Construction Machinery Australia (HCA) www.hcma.com.au is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

We are currently seeking an experienced Service Coordinator. Your main responsibilities will be to plan, organise, lead and control Service operations to meet customer requirements whilst maintaining service sales, profits, budgets and expense control. Your ability to multitask and your exceptional Attention to Detail will be imperative.

Reporting to the Parts and Service Manager, your responsibilities will include:

  • Manage all scheduled and non-scheduled work to ensure efficient utilisation of labour, equipment and resources to effectively deliver the services required by customer support staff and retail customers.
  • Oversee quotations and customer invoicing & authorise payment of supplier invoices.
  • Manage financial and productivity performance of the Service team including preparation of budgets, capital applications, daily controls, and targets within the company's guidelines.
  • Maintain a good working relationship with customers, peers and other departments. Ensure regular meetings are conducted with branch staff to ensure work satisfaction is maintained and provide leadership and coaching to staff members to achieve department goals and KPI's.
  • Liaise with our Corporate Services Group, manufacturers & suppliers on all matters.
  • Ensure safe work procedures, SWAT's & Hazard identification tools are used and kept up to date.
  • Ensuring that staff recruitment, induction & training is aligned to meet department needs.

To be successful in your application you will need:

  • Excellent communication & Customer Service Skills.
  • High level of enthusiasm, motivation and a preparedness to go the extra mile.
  • Experience in monitoring budgets and allocations.
  • Leadership skills including Managing a team of tradespersons.
  • Experience with Project Management.
  • Sound technical knowledge of mining equipment.
  • Minimum requirement - Trade Qualifications Heavy Diesel
  • Sound Administration and database management experience.

With this in mind, HCA offers:

  • An attractive base salary & super.
  • Both internal and external training options.
  • Supportive management team.