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Hitachi Construction Machinery

Customer Support Manager - Mackay

Hitachi Construction Machinery

Mackay, Queensland, Australia

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Job Posted: 09/11/2017

Job Category:

Sales / Manager / Team Leader

Job description:

Customer Support Manager - Mackay

Mackay, Queensland, Australia

Type:Permanent

Category: Sales - Parts Sales

Reference ID:RC000583

Date Posted:08/11/2017


  • Excellent Company Culture
  • Great team environment
  • Work with an exciting product

Hitachi Construction Machinery Australia (www.hcma.com.au) is a global brand providing a variety of machinery for the Construction, Forestry and Mining industries.

An opportunity has become available for a focused and motivated individual to join our team in Mackay in the position of Customer Support Manager.

In this role you will be required to maintain a skilled and motivated team which provides a high level of after sales customer support with a deliverable being an increase in customer service and parts sales in line with Branch budgets and to key shareholders.

Reporting to the Branch Manager, your main responsibilities include:

  • Maintain the link between the customer and the company to ensure a high level of service and parts sales are maintained to meet company external sales budgets.
  • Mentor and promote business growth within your department.
  • Utilise customer tracking software and other software to identify and strategize sales opportunities and growth.
  • Compile regular customer activity reports and oversee the accuracy and timeliness of quotations and customer invoicing processes.
  • Develop and implement strategic customer parts and service sales promotions. 

To be successful you will need:

  • Minimum of 5 years mine site experience in a management role
  • Proven ability to work to departmental budgets
  • Ability to mentor and support with a results driven focus
  • Excellent communication and customer service skills.

Please send your updated resume via the apply button.