Island Concierge

Hamilton Island

QLD - Other, Queensland, Australia

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Job Posted: 09/06/2017

Job Category:

Food, Hospitality, Travel & Tourism / Concierge

Job description:
Island Concierge
Job Category: Front Office & Guest Services
Location: Hamilton Island - QLD
Job Code: 10543
Living Arrangements: Live on Island


Hamilton Island in the heart of the tropical Whitsundays is Australia's favourite island holiday destination.
As the gateway to the Great Barrier Reef, our safe waters, spectacular marine life and relaxed island lifestyle is a magnet for tourists, holiday makers, beach lovers and water sports enthusiasts from around the world.

The Executive Concierge is looking for an experienced Island Concierge to assist her in all tasks associated with the arrival and departure of VIP guests.

About the Island Concierge Role

  • Assist the Executive Concierge in the management, planning and preparation of all VIP Guest stays.
  • Meet and greet all arriving VIP guests
  • Provide commentary and transport from the arrival point to accommodation venue
  • Ensure all guests are familiar with the activities and entertainment available during their stay
  • Respond to all guest enquiries, requests,bookings and complaints in an efficient, enthusiastic and courteous manner
  • Forecasting of VIP reports on a daily and weekly basis to maximize the guests’ experience
  • Monitor the completion of daily tasks and ensure correct procedures are being followed
  • Assist in conducting site inspections as required
  • Assist the Porters with labeling and delivery of guests’ luggage
  • Ensure the departmental vehicles are driven within the HIE road rules and regulations
  • Ensure all relevant information is recorded in your work diary

About You

  • Minimum 6 months experience in a Front Office / Concierge / Porter / Hospitality / PR / Tour Desk environment (Essential)
  • Current open Driver Licence / Automatic essential - Manual preferred
  • Higher School Certificate or equivalent (Essential)
  • Solid knowledge of Hamilton Island’s products and services (Desirable)
  • Previous experience in a 4-5 star hotel environment (Desirable)
  • Queensland Recreational Boat Licence (Desirable)
  • Excellent personal presentation
  • Excellent communication and interpersonal skills
  • Be flexible in terms of shifts and rosters
  • Be physically fit to assist with guest luggage
  • Willingness to stay long term and develop his/her skill set in this field

Culture and Benefits

  • Largest inhabited island in the Whitsundays located on the edge of the Great Barrier Reef
  • Award-winning international holiday destination
  • Explore a range of work opportunities through our multi-hire program - pick up extra shifts in other outlets/departments
  • Opportunity to progress quickly in your professional career. Work your way up the ladder on Hamilton Island!
  • Gain a qualification whilst working through the Robert Oatley College on island.
  • Subsidised staff accommodation paid out of pre-tax earnings
  • Employee discounts on a wide array of restaurants, transport and island activities!
  • Close-knit social environment and work culture
  • Walk to work - forget city traffic and stress! Enjoy the outdoors and idyllic environment.

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