Hamilton Island

QLD - Other, Queensland, Australia

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Job Posted: 22/05/2017

Job Category:

Food, Hospitality, Travel & Tourism / Concierge

Job description:
Job Category: Front Office & Guest Services
Location: Hamilton Island - QLD
Job Code: 10552
Living Arrangements: Live on Island


Hamilton Island in the heart of the tropical Whitsundays is Australia's favourite island holiday destination. As the gateway to the Great Barrier Reef, our safe waters, spectacular marine life and relaxed island lifestyle is a magnet for tourists, holiday makers, beach lovers and water sports enthusiasts from around the world.

Hamilton Island has a range of hotels, outlets and facilities that offer guests an opportunity to relax and enjoy the island within beautiful surroundings.
The Reef View Hotel is Hamilton Island’s leading 4 star hotel offering lovely spacious rooms with some of the most spectacular views over the Coral Sea.
The hotel features in excess of 367 rooms and has its own restaurant, lounge, pool and bar.

The Guest Services team is currently searching for an experienced Concierge to assist in providing an exceptional, quick and efficient service to guests during their stay.

About the role

  • Meeting and welcoming guests on arrival to the Island
  • Transferring them to and from the Hotel
  • Providing assistance during check in and check out to achieve maximum guest satisfaction.
  • Responding to guest enquiries, requests and complaints in a prompt and courteous manner.
  • Preparing relevant reports at the beginning and end of each shift
  • Liaising with Reception, Housekeeping, Reservations, Restaurants, Tours and Activities and other relevant departments when required
  • Interacting closely with Porters on baggage, arrival and departure issues
  • Assisting guests with baggage and hand luggage when required

About you

  • Higher School Certificate or equivalent (Essential)
  • Qld open / unrestricted driver license (Essential)
  • Previous experience and driving skills for maneuvering luggage utes
  • Previous Concierge/Porter experience in a medium/large 4-5 star hotel
  • A willingness and passion to deliver an exceptional customer service
  • An impeccable grooming and presentation
  • A Reliable and positive attitude

Culture and Benefits

  • Largest inhabited island in the Whitsundays located on the edge of the Great Barrier Reef
  • Award-winning international holiday destination
  • Explore a range of work opportunities through our multi-hire program - pick up extra shifts in other outlets/departments
  • Opportunity to progress quickly in your professional career. Work your way up the ladder on Hamilton Island!
  • Gain a qualification whilst working through the Robert Oatley College on island.
  • Subsidised staff accommodation paid out of pre-tax earnings
  • Employee discounts on a wide array of restaurants, transport and island activities!
  • Close-knit social environment and work culture
  • Walk to work - forget city traffic and stress! Enjoy the outdoors and idyllic environment.

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