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Field Services Engineer - PWI Forest Hill, Australia

HP - Compaq Australia

Sydney, New South Wales, Australia

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Job Posted: 30/09/2017

Job Category:

IT and Telecommunications / Hardware Engineer / PC Technician

Job description:

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before.

HP has an impressive portfolio and strong innovation pipeline across areas such as:

  • blended reality technology - our unique Sprout by HP will change the way people do things
  • 3D printing
  • multi-function printing
  • Ink in the office
  • tablets, phablets, notebooks
  • mobile workstations

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

If you are our Field Support Engineer in Melbourne, you will have an opportunity to:-

  • Provide onsite contractual support for designated Pagewide Web Press Printer customers including, but not limited to, break fix, preventive maintenance and professional consulting.  
  • Fulfil HP-customer service contracts
  • Assist the Country manager and ASM in their overall responsibilities.      
  • Respond to assignments by PWP Call center, country manager and direct calls from the customer 
  • Communicate with internal and external PWP support levels in accordance with the Escalations Management Process: Call Center, regional Tier 3 team, etc…
  • Be responsible for onsite technical activities including escalations
  • Be responsible for timely performance of maintenance routines
  • Assist customer/s with achieving operational excellence
  • Assume responsibility for professional troubleshooting, minimizing customer’s downtime and HP costs
  • Manage onsite inventory, responsible for timely replenishment
  • Operate as customers satisfaction catalyst – alert and anticipates potential problems
  • Regular shift work  

To be successful in this role, you should have:

  • Engineering & industry background and experience. Understanding of digital printing / inkjet technology in particular – strong advantage
  • Strong technical & troubleshooting skills
  • Problem solving attitude
  • Customer facing experience
  • Self-disciplined, ability to work independently with no close supervision
  • Proactive with good attention to detail
  • Comfortable with English – verbal and written skills are must

*Please note, this role involves regular shift work including overnight shifts