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Customer Service Officer - Parramatta (part time)


Sydney, New South Wales, Australia

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Job Posted: 03/10/2017

Job Category:

Insurance & Superannuation / Customer Service / Call Centre

Job description:


Part-time: 20 hours per week (10am-2pm Mon-Fri) or 22.5 hours per week (11am-3pm Mon Fri) with rotating rosters on Saturdays 9am to 12pm

Start Date: 4 December with 4 weeks full time training provided

About HCF

HCF is Australia's largest not for profit private health insurer. With over 80 years of heritage in Australia, we remain faithful to our not for profit charter and continue to deliver more benefits to our members. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric.

About the Role

HCF's Parramatta Branch is looking for a professionally presented, positive and engaging Customer Service Officer (CSO) to join their sales team in a part-time position.

Reporting to the Branch Manager, this role will see you working to achieve sales targets across our range of health and life insurance products. You will also provide exceptional customer service to our members with their questions and enquiries, both in person and over the phone. You will additionally be processing various claims and payments. HCF team members within our branches are the face of HCF and are fundamental to providing the member experience we strive for. This opportunity would suit candidates looking for a busy and challenging yet ultimately satisfying role

Skills & Experience

  • Driven to exceed sales targets and KPIs
  • Face to face customer service experience
  • Great communication skills – verbal and written
  • Competent in using CRM computer systems or ability to quickly learn complex computer systems
  • Previous experience in the insurance industry is highly desirable but not required

Remuneration & Benefits

  • Salary package: $55,457 p.a. including super (will be pro-rated for part time hours)
  • Great work-life balance: 20 hours per week (10am-2pm Mon-Fri) Flexibility to work extra hours to cover for leave in the branch
  • Central location in Parramatta Westfield – 2 mins walk from the station
  • Employee benefits including discount on Private Health Insurance plus other insurance cover
  • Career development and training opportunities provided

How to Apply

If you are interested in this role and feel you are suitable for it, please apply via the link below as soon as possible. As part of the recruitment process you may be required to complete and online sales evaluation.

HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.