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Travel Sales Consultant - Flight Centre - Melbourne Airport

Flight Centre

Melbourne, Victoria, Australia

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Job Posted: 19/07/2017

Job Category:

Food, Hospitality, Travel & Tourism / Travel Consultants

Job description:
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  • Are you a customer service specialist ready to become the face of Flight Centre?
  • Use your problem solving skills in this exciting environment
  • Enjoy working in a highly profitable, and fast-paced store 
  • Take your career to the next level in this specialist airport role

Flight Centre Travel Group is an Australian owned business operating in 11 countries with over 13,000 staff. As one of the world's largest travel retailers, Flight Centre Travel Group is providing you the opportunity to be a Specialist Consultant in our Sydney Airport store. Our experienced consultants have the broadest range of knowledge and experience in the company and we have the responsibility of caring for the customer at the last point of contact prior to travel.

As well as providing solutions to customers, we also sell a lot of travel. Our Airport stores work very closely with our partners at 24/7 and we have the technology installed to act as an extension of that business.

About the Opportunity

A fantastic opportunity has arisen for a driven and customer service focused individual to join our team as a Airport Consultant. No day will be the same at Melbourne Airport, including what time you start and finish work! In this role you will be using your advanced problem solving skills and quick thinking to ensure that our customers receive outstanding experiences at our store. In this high-volume, autonomous role you will become an advocate for the Flight Centre brand and ensure that all emergency bookings, adjustments and enquiries are handled in a professional manner. 

You will be:

  • Joining an energetic and social team on a 7 day rotating roster
  • Using your travel experience to sell the products and destinations you love
  • Providing exceptional customer service in person, over the phone and via email
  • Preparing and issuing invoices, receipt payments and maintain financial documents
  •  Advising customers of travel regulations, visas and local customs
  • Working towards nationally recognised qualifications

All about you:

  • Two years professional full time work experience in a customer facing or sales role
  • Experience working towards and achieving sales targets and KPI's
  • Advanced computer skills and the ability to confidently learn new computer systems
  • Successfully completed year 12
  • Resilient, driven, and ability to adapt to change
  • Travel experience to a variety of overseas destinations
  • Over 12 months unrestricted work rights within Australia

About your benefits:

  • You will work on a base salary plus uncapped commission – the more you sell, the more you earn
  • Access to exclusive employee discounts on flights, accommodation, cruises, tours and more
  • Domestic and international educational trips, awards nights and conferences
  • Free health and wellness consultations, fitness challenges, and financial planning advice
  • Get involved in supporting your community with paid volunteer leave
  • Enhance your career development through product, business management and team leadership training

If you are ready to step into this exciting new position and champion the Flight Centre brand, apply today!