Membership Services Coordinator

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Finsia Education

Membership Services Coordinator

Finsia Education

Membership Services Coordinator


We are looking for a Membership Services Coordinator reporting to the Manager, Member Services to commence as soon as possible.


 

About FINSIA


We are the Financial Services Institute of Australasia (FINSIA), the only professional membership body that represents the entire financial services industry. FINSIA is the place where leaders are born and where they grow. Our members consist of CEOs of the major banks, execs from over half the ASX 200 and today and tomorrow’s leading fintech entrepreneurs. 
So if you want to join a leading professional membership brand within the world of finance, join FINSIA as an Membership Services Coordinator. 

 

 

About your new role


As the Outbound Membership Services Coordinator you are responsible for the delivery of membership growth through membership acquisition and retention and driving membership engagement and participation. Keeping in line with the mission and values of FINSIA, you are also required to role model the professional behaviours that create a high performing, engaged, member centric culture, and ensuring all member and prospective member contact is compliant.

 

Key responsibilities:

 

• Work with Manager, Member Services on membership growth, engagement and retention strategies to achieve our membership KPIs including but not limited to:
o Anniversary Renewals
o Lapsed Campaigns
o Attendee numbers at events and programs
o Event and program conversions


• Provide outstanding customer service in all interactions with members and prospects to assist in delivering on member’s experience and membership growth.
• Utilising segmentation information to continually raise awareness and promote value of Finsia membership to enable membership growth.
• Support the member retention strategy by ensuring regular contact is made with members and proactively build relationships with members to understand member’s needs and insight for retention
• Define and conduct product promotion campaigns with internal stakeholders through appropriate communication and marketing methods to promote Finsia products and services
• Continually review strategy effectiveness and act on feedback provided by members and non- members to allow for continuous improvements
• Undertake administrative processes to maintain accurate records for membership and ensuring a high integrity database

• contribute to the development of operational plans and initiate ideas that create member solutions across member services, events etc
• Promote member advocacy by raising awareness and communicating important service feedback into the broader business
• Ensure that product and service knowledge is well maintained through regular sharing within and across teams
• Role model company values and take action to create the desired culture
• Ensure service capabilities are being developed across FINSIA
• Identify opportunities to drive efficiencies, increase utilisation and reduce costs

 

About You


For you to be successful in your application, you will ideally come from a professional services or professional membership association and have the following skills and experience:
• Previous experience in a similar position
• Personable and passionate about helping members
• Strong oral and written communication skills
• Highly developed interpersonal skills
• Takes pride in work to create excellence
• Ability to understand the needs of our members and satisfy those needs to enable engagement with what we do
• Able to work in a small cohesive team
• Superior database knowledge preferably in Salesforce

 


If this sounds like you, we can offer you a challenging and rewarding environment that supports your career goals and aspirations; from access to training through structured professional development, to an array of employee benefits including on-site health checks, flu vaccinations and skin checks. If you want to be part of a team with a fantastic reputation in the finance industry during an exciting time, we'd love to hear from you.


We are looking to appoint our new Membership Services Coordinator as soon as possible.

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Employer Detail

25/01/2017

Sydney, New South Wales, Australia

Banking & Financial Services / Other roles
Education / Other roles
Banking & Financial Services / Sales & Business Development
Call Centre & Customer Service / Management
Marketing / Communications

Membership Services CoordinatorFinsia Education25/01/2017Sydney, New South Wales, AustraliaBanking & Financial Services / Other roles
Education / Other roles
Banking & Financial Services / Sales & Business Development
Call Centre & Customer Service / Management
Marketing / Communications

 

About You


For you to be successful in your application, you will ideally come from a professional services or professional membership association and have the following skills and experience:
• Previous experience in a similar position
• Personable and passionate about helping members
• Strong oral and written communication skills
• Highly developed interpersonal skills
• Takes pride in work to create excellence
• Ability to understand the needs of our members and satisfy those needs to enable engagement with what we do
• Able to work in a small cohesive team
• Superior database knowledge preferably in Salesforce

 


If this sounds like you, we can offer you a challenging and rewarding environment that supports your career goals and aspirations; from access to training through structured professional development, to an array of employee benefits including on-site health checks, flu vaccinations and skin checks. If you want to be part of a team with a fantastic reputation in the finance industry during an exciting time, we'd love to hear from you.


We are looking to appoint our new Membership Services Coordinator as soon as possible.

Membership Services Coordinator


We are looking for a Membership Services Coordinator reporting to the Manager, Member Services to commence as soon as possible.


 

About FINSIA


We are the Financial Services Institute of Australasia (FINSIA), the only professional membership body that represents the entire financial services industry. FINSIA is the place where leaders are born and where they grow. Our members consist of CEOs of the major banks, execs from over half the ASX 200 and today and tomorrow’s leading fintech entrepreneurs. 
So if you want to join a leading professional membership brand within the world of finance, join FINSIA as an Membership Services Coordinator. 

 

 

About your new role


As the Outbound Membership Services Coordinator you are responsible for the delivery of membership growth through membership acquisition and retention and driving membership engagement and participation. Keeping in line with the mission and values of FINSIA, you are also required to role model the professional behaviours that create a high performing, engaged, member centric culture, and ensuring all member and prospective member contact is compliant.

 

Key responsibilities:

 

• Work with Manager, Member Services on membership growth, engagement and retention strategies to achieve our membership KPIs including but not limited to:
o Anniversary Renewals
o Lapsed Campaigns
o Attendee numbers at events and programs
o Event and program conversions


• Provide outstanding customer service in all interactions with members and prospects to assist in delivering on member’s experience and membership growth.
• Utilising segmentation information to continually raise awareness and promote value of Finsia membership to enable membership growth.
• Support the member retention strategy by ensuring regular contact is made with members and proactively build relationships with members to understand member’s needs and insight for retention
• Define and conduct product promotion campaigns with internal stakeholders through appropriate communication and marketing methods to promote Finsia products and services
• Continually review strategy effectiveness and act on feedback provided by members and non- members to allow for continuous improvements
• Undertake administrative processes to maintain accurate records for membership and ensuring a high integrity database

• contribute to the development of operational plans and initiate ideas that create member solutions across member services, events etc
• Promote member advocacy by raising awareness and communicating important service feedback into the broader business
• Ensure that product and service knowledge is well maintained through regular sharing within and across teams
• Role model company values and take action to create the desired culture
• Ensure service capabilities are being developed across FINSIA
• Identify opportunities to drive efficiencies, increase utilisation and reduce costs

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