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Reception Coordinator

Deakin University

Geelong, Surf Coast, Bellarine Peninsula, Victoria, Australia

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Job Posted: 05/10/2017

Job Category:

Education / Admin. / Student Services

Job description:

SALARY RANGE: $76,585 to $82,706 pa (plus 17% super)
EMPLOYMENT TYPE: Full-time (36.75 hours per week) and continuing
LOCATION: Geelong Waterfront Campus


The position coordinates and manages the 24 hour reception team at the Waurn Ponds Campus and is responsible for marketing activity leading to student and short stay recruitment.

This will include:

  • Coordinate and directly provide exceptional customer service to both student residents and short stay guest.
  • Responsible for leading a team of both permanent and casual reception staff, and to ensure the reception team. achieve high quality administrative outputs including database management.
  • Key role in the creation and implementation of annual marketing plans for the campus.
  • Monitor and report on expenditure relating to relevant areas of the budget including marketing and office expenses.
  • Ensure the implementation of all DRS and University policies that relate to the areas for which the position is responsible,


  • Relevant qualifications or training in customer service, hospitality and administration or relevant significant experience.
  • Proven ability to deliver exceptional customer service, preferably, but not essentially within the accommodation sector.
  • Experience working within and reporting against budget targets including occupancy.
  • Excellent people skills including the ability to relate to people from diverse backgrounds, and particularly young people.

For a full list of the selection criteria please see the position description

POSITION DESCRIPTION: 170633_-_Reception_Coordinator.pdf

CONTACT FOR FURTHER INFORMATION: Marion Bailey, Tel: +61 3 5227 3453, Email:

CLOSING DATE: Sunday 22 October 2017

We value our staff and understand that they are more than just their jobs, that's why we offer benefits that enhance work life. Further information on Deakin’s workplace benefits can be found here:


All applicants MUST provide a separate statement addressing each of the key selection criteria outlined in the position description in addition to providing a cover letter and resume.  To apply please click Apply button at top of screen.

Deakin University values diversity, enables access and promotes inclusion.

Deakin University is an employer of choice for women and strongly encourages applications from Aboriginal and Torres Strait Islander people.